Customer Experience Manager

Há 1 mês


Lisboa, Lisboa, Portugal Codacy Tempo inteiro

Job Overview: We are seeking a Customer Experience Manager to help our customers achieve their goals and maximize the value they receive from our product. As a key member of our customer-facing team, you will be responsible for managing a sizable book of business, ensuring customer satisfaction across multiple stakeholders, and building trust with our customers to drive business growth.

Key Responsibilities:

  • Manage a portfolio of customers, providing strategic guidance and support to drive business growth and customer satisfaction.
  • Develop and implement customer success plans, including onboarding strategies, to ensure successful adoption of our product.
  • Collaborate closely with our account management team to negotiate and secure renewals and expansions.
  • Act as the internal point of escalation for critical customer issues and work closely with our customer experience team to resolve issues.
  • Advocate for customer features and accurate scoping in our product roadmap, building business cases backed by ARR.

Requirements:

  • Bachelor's degree in Business, Computer Science, or a related field.
  • 2-3 years of experience in Customer Success, Account Management, or Account Executive roles, with a proven track record of success.
  • Hands-on experience in a Series A/Series B startup, where you've thrived in a dynamic environment and worn multiple hats.
  • Technical proficiency with SaaS products and the ability to understand and articulate complex concepts.

Why Work with Us: At Codacy, we offer a competitive salary, comprehensive health insurance, generous learning and development budget, flexible holidays, flexible working hours, and a remote-first work environment.


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