Cloud ERP Onboarding Expert
3 semanas atrás
We are seeking a highly skilled Cloud ERP Onboarding Expert to join our team. As a key member of our customer onboarding process, you will play a crucial role in ensuring the successful adoption of our cloud-based solutions.
Responsibilities:- Manage a portfolio of accounts with moderate complexity, overseeing general customer onboarding, implementation, and adoption needs.
- Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.
- Onboard and orient customers, focusing on how to get started, addressing challenges and questions to break through barriers inhibiting onboarding and adoption.
- Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
- Participate in developing customer-facing collaterals/best practices in alignment with other stakeholders inside and outside the direct team.
- Advise on transformation, project, and technology readiness areas.
- Guide customers through enablement planning in alignment with their business goals and identified needs.
- Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
- Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
- Support/Attend customer enablement events as needed.
- Continuously build upon and enhance your current knowledge around topics within the portfolio.
- Effectively collaborate and communicate with SAP sales and post-sales account team members.
- Customer Onboarding Specialist Advisor has 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering.
- Has good experience working in global teams and environments.
- Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
- Has experience with cloud solutions, preferably SAP.
- Has functional knowledge of the targeted SAP S/4HANA private and public editions.
- Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective.
- Has knowledge of SAP internal processes around customer management.
- Has knowledge of SAP internal tools around customer engagement.
- Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment.
- Has strong communication skills and the ability to credibly present recommendations to senior levels.
- Fluent in local language and in English (oral and written), and additional languages are welcomed (Spanish, Italian, French and/or Arabic).
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our company is proud to be an equal opportunity workplace and is committed to diversity, equity, and inclusion. If you are passionate about cloud-based solutions and have a proven track record of success in customer onboarding, we encourage you to apply for this exciting opportunity.
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