Cloud ERP Onboarding Expert
Há 7 dias
We are committed to helping businesses achieve their goals through effective onboarding strategies. At SAP, we understand the importance of a smooth transition for our customers, and we're looking for a skilled Cloud ERP Onboarding Expert to join our team.
What We Offer
Salary: $120,000 - $180,000 per year, depending on experience
Job Description
Core Tasks:
- Manage a portfolio of accounts with moderate complexity, overseeing general customer onboarding, implementation, and adoption needs
- Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments
- Onboard and orient customers, focusing on how to get started, address challenges, and questions to break through barriers inhibiting onboarding and adoption
- Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations
- Participate in developing customer-facing collaterals/best practices in alignment with other stakeholders inside and outside the direct team
- Advice on transformation, project, and technology readiness areas
- Guide customers through enablement planning in alignment with their business goals and identified needs
- Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle
- Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans
- Support/Attend customer enablement events as needed
- Continuously build upon and enhance your current knowledge around topics within the portfolio
- Effectively collaborate and communicate with SAP sales and post-sales account team members
Requirements
- 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering
- Functional expertise: good experience working in global teams and environments, solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales, experience with cloud solutions, preferably SAP, functional knowledge of the targeted SAP S/4HANA private and public editions, strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective, knowledge of SAP internal processes around customer management, knowledge of SAP internal tools around customer engagement, comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment, strong communication skills and the ability to credibly present recommendations to senior levels, fluent in local language and in English (oral and written), and additional languages are welcomed (Spanish, Italian, French, and/or Arabic)
Benefits
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About Us
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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