Digital Onboarding Expert

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Unlock the full potential of creators with impactful mobile apps as a Digital Onboarding Expert at Buscojobs Portugal. This role offers an estimated salary of 30,000 - 40,000 euros annually, depending on location and experience.



About the Role

In this dynamic position, you will be responsible for providing a seamless and engaging onboarding experience to creators. Your mission is to ensure successful onboarding, platform familiarity, and a strong relationship with our team.



Key Responsibilities:

  • Conduct thorough calls to guarantee creators' understanding and comfort with the platform
  • Efficiently handle support queries via email and assist creators with additional tasks
  • BUILD STRONG RELATIONSHIPS WITH CREATORS, ENHANCING ENGAGEMENT AND LOYALTY
  • Collect and share valuable feedback to continually improve our products and services


Requirements:

  • 1-2 years of experience in a customer-facing role within a SaaS environment
  • Exceptional problem-solving skills, coupled with the ability to brainstorm innovative ideas and processes
  • Basic knowledge of SaaS technologies, digital marketing, and scaling online presence strategies
  • Empathy and customer-first mentality, with the ability to build lasting customer loyalty
  • Flexible and willing to work North American hours


What We Offer:

  • A comprehensive training program with career coaching, training sessions, and opportunities to attend conferences and courses
  • Flexible work arrangements, including the ability to work from anywhere
  • 24 days of paid vacation, 10 days of Celebration Leave, and generous paid parental leave
  • Opportunities to attend annual international gatherings in amazing locations




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