Onboarding Expert with Creator Success
4 semanas atrás
Transforming Customer Experience as an Onboarding Specialist at Passion.io
We're seeking a dedicated and customer-centric professional to join our team as an Onboarding Specialist. This role is perfect for entrepreneurial problem-solvers who thrive in dynamic environments and are passionate about delivering exceptional onboarding experiences.
Job Summary
As an Onboarding Specialist, you will provide a seamless and engaging experience for our creators, understanding their unique needs and guiding them through the initial stages of their journey with our platform.
Key Responsibilities
- Master the platform and work independently within 6 months
- Achieve high customer retention and deliver top-quality onboarding calls within 12 months
- KPIs: 10% retention rate for onboarded creators and a minimum CSAT score of 9
Requirements
- 1-2 years of experience in a customer-facing role within a SaaS environment, with hands-on experience in onboarding and supporting customers
- Problem-solving skills, comfortable with ambiguity, and able to brainstorm new ideas and processes
- Tech-savvy, with basic knowledge of SaaS technologies, digital marketing, and scaling online presence strategies
- Customer-centric approach, empathy, and a customer-first mentality, with the ability to build customer loyalty
What You'll Get
- A competitive salary of $65,000 per year
- Opportunities for growth, training sessions, and conferences
- A flexible and results-driven environment where your opinion is highly valued
- Work from anywhere with full flexibility
- 24 days of paid vacation, 10 days of Celebration Leave, and generous paid parental leave
About Us
We're Passion.io, a company that's making the world more confident and passionate, one creator at a time. We're passionate about delivering exceptional onboarding experiences and empowering our creators to succeed.
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