Customer Onboarding Manager
3 meses atrás
WHO IS AGICAP? Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure
As a Senior Customer Onboarding Manager, you are responsible for the best possible cash flow planning for our customers with Agicap. You will ensure optimal stakeholder management by a) familiarizing our customers with our software, b) setting up liquidity planning with our customers and identifying potential for improvement and c) providing 360-degree support to our users throughout the entire onboarding period. You will receive the expertise you need for this from the AGICAP Customer Success Team. During an intensive 4-6 week onboarding period, you will be familiarized with our work processes and gain comprehensive product knowledge about our liquidity planning tool in order to advise even our most demanding SME customers.
Your mission : As the main point of contact, you are responsible for ensuring outstanding product implementation for our customersAs a consultant and contact person, you build relationships with users and decision-makers and ensure the necessary change management for the successful use of AgicapAs a product expert, you lead product training with new customers and determine the ideal setup based on our customers' goalsAs the voice of the customer, you contribute to the further development of our product by sharing customer feedback with the product teamContribute to Agicap's growth by actively identifying upsell opportunities with customers and working with the sales team to close themWhat we are looking for : You have successfully completed your studies in the form of a Bachelor's or Master's degree, ideally in business administration, economics, international business or a related fieldYou have at least 2 years of professional experience in account management, customer success, consulting, IT project management or another role with customer contact. This can also be in the form of internships or working student jobsIdeally, you have already gained professional experience in a very agile working environmentYou are characterized by a hands-on mentality, a structured way of working and an empathetic personalityGerman at C2 level and business fluent English round off your profileWhat we offer : A competitive salary package consisting of base salary, bonus and commissions for completed upsellsA key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubsGreat opportunities to advance your career within a fast-growing international companyDaily challenges working with SME executives and CEOsA highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomyA vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationallyA fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all AgicapiansDaily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipmentHOW DO YOU BECOME PART OF THE TEAM? Our interview process takes an average of 2 weeks and generally consists of:
First meeting with the Talent Acquisition teamA role play or case study with the respective departmentFinal round with management (and sometimes C-level decision-maker)A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.
At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.
See you soon, your Agicap Lisbon team
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