Customer Onboarding Manager

3 meses atrás


Lisboa, Portugal Agicap Tempo inteiro

**Lisbon**

**Customer Success - Onboarding /**

**Permanent - Full-Time /**

**On-Site**

**WHO IS AGICAP?**

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
- Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
- Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
- We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure

Home page
- Customer Stories
- Our Values

**Headcount Growth**:

- July 2019 : 10
- July 2020 : 50
- July 2021 : 200
- July 2023 : +500

As a **Customer Onboarding Manager**, you are responsible for the best possible cash flow planning for our customers with Agicap. You will ensure optimal stakeholder management by a) familiarizing our customers with our software, b) setting up liquidity planning with our customers and identifying potential for improvement and c) providing 360-degree support to our users throughout the entire onboarding period.

You will receive the expertise you need for this from the AGICAP Customer Success Team. During an intensive 4-6 week onboarding period, you will be familiarized with our work processes and gain comprehensive product knowledge about our liquidity planning tool in order to advise even our most demanding SME customers.

Watch this short video to find out what it's like to work in the Customer Success Team at Agicap Germany.

**Your mission**:

- As the main point of contact, you are responsible for ensuring outstanding product implementation for our customers
- As a consultant and contact person, you build relationships with users and decision-makers and ensure the necessary change management for the successful use of Agicap
- As a product expert, you lead product training with new customers and determine the ideal setup based on our customers' goals
- As the voice of the customer, you contribute to the further development of our product by sharing customer feedback with the product team
- Contribute to Agicap's growth by actively identifying upsell opportunities with customers and working with the sales team to close them
- **️ What we are looking for**:

- You have successfully completed your studies in the form of a Bachelor's or Master's degree, ideally in business administration, economics, international business or a related field
- You have at least 2 years of professional experience in account management, customer success, consulting, IT project management or another role with customer contact. This can also be in the form of internships or working student jobs
- Ideally, you have already gained professional experience in a very agile working environment
- You are characterized by a hands-on mentality, a structured way of working and an empathetic personality
- German at C2 level and business fluent English round off your profile

**What we offer**:

- A competitive salary package consisting of base salary, bonus and commissions for completed upsells
- A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
- A beautiful office in the heart of Lisbon, right in one of Europe’s top rising tech hubs
- Great opportunities to advance your career within a fast-growing international company
- Daily challenges working with SME executives and CEOs
- A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
- A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
- A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
- Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment

**HOW DO YOU BECOME PART OF THE TEAM?**

Our interview process takes an average of 2 weeks and generally consists of
- First meeting with the Talent Acquisition team
- A role play or case study with the respective department
- Final round with management



  • Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...


  • Lisboa, Portugal Formitable Tempo inteiro

    Portugal, Lisboa, Lisbon DESCRIPTION As a Customer Onboarding Manager for Southern Europe, your role involves ensuring the successful implementation of Zenchef services for our customers and meet the value proposition. You will act as a bridge between the Sales team and the Account Managers. Your key responsibility is to enhance performance by understanding...


  • Lisboa, Portugal Pleo Tempo inteiro

    **Customer Onboarding Manager - UK/I**: Location Lisbon Team Customer Experience Step into the world of **Solutions & Services at Pleo**, a place where seamless onboarding experiences are crafted to bring delight to customers and businesses alike. As a Pleo Customer Onboarding Manager, you hold the key to unlocking the full potential of our cutting-edge...


  • Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    Job DescriptionAbout the Role:We are seeking a highly skilled Senior Customer Onboarding Manager to join our team at Agicap. As a key member of our customer success team, you will be responsible for delivering exceptional onboarding experiences for our customers, ensuring they achieve optimal results from our liquidity planning tool.Key...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    At Buscojobs Portugal, we're on a mission to empower creators to launch and thrive with impactful mobile apps. As an Onboarding Experience Manager, you'll play a vital role in ensuring our customers have a seamless and engaging experience from day one.About the RoleWe're looking for a seasoned professional with 1-2 years of experience in customer-facing...

  • Senior Onboarding Manager

    7 meses atrás


    Lisboa, Portugal Guestcentric Tempo inteiro

    GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers on all digital platforms. We are an innovation-focused, entrepreneurial and multicultural company. We believe in serving our customers really well, working...


  • Lisboa, Portugal Agicap Tempo inteiro

    WHO IS AGICAP? Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and...

  • Onboarding Representative

    6 meses atrás


    Lisboa, Portugal HiJiffy Tempo inteiro

    HiJiffy is looking for an Onboarding Representative that will join the Customer Success team in welcoming, onboarding and training German-speaking clients. If you have a customer-oriented mindset, have great attention to detail and are looking to start your career in Customer Success, this position might be what you’re looking for! **About the role** -...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    **Unlock Your Potential with SAP**We are seeking a highly skilled Cloud ERP Onboarding Expert to join our team at Phiture. As a Cloud ERP Onboarding Expert, you will be responsible for delivering exceptional customer experiences and ensuring seamless onboarding processes for our clients.**About the Role**The Cloud ERP Onboarding Expert will work closely with...


  • Lisboa, Lisboa, Portugal Sap Tempo inteiro

    About the Role:We are seeking a Customer Onboarding Expert for Cloud ERP Solutions to join our team at SAP. In this role, you will be responsible for managing a portfolio of accounts with moderate complexity, overseeing general customer onboarding, implementation, and adoption needs.Deliver and contribute to creating One-to-Many customer engagements focused...


  • Lisboa, Portugal ONboarding People Solutions Tempo inteiro

    A ONboarding People Solutions está neste momento a recrutar **Salesforce Project Manager**, para prestigiado cliente, que presta serviços na área das tecnologias de informação. - Licenciatura na área das Tecnologias de Informação ou similar, - Experiência comprovada como Project Manager na área de Salesforce CRM; - Experiência no sector Público...


  • Lisboa, Portugal Phiture Tempo inteiro

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...


  • Lisboa, Portugal Phiture Tempo inteiro

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...

  • Cloud ERP Onboarding Expert

    3 semanas atrás


    Lisboa, Lisboa, Portugal Sap Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Cloud ERP Onboarding Expert to join our team. As a key member of our customer onboarding process, you will play a crucial role in ensuring the successful adoption of our cloud-based solutions.Responsibilities:Manage a portfolio of accounts with moderate complexity, overseeing general customer onboarding,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking a seasoned Cloud ERP Onboarding Advisor to join our team. This is a challenging and rewarding role that requires a deep understanding of cloud solutions, particularly SAP S/4HANA private and public editions.Job DescriptionThe successful candidate will have 3+ years of experience working with external clients and software...


  • Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...


  • Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

    Job SummaryAs a Cloud ERP Onboarding Specialist at SAP, you will be responsible for managing a portfolio of accounts with moderate complexity, overseeing general customer onboarding, implementation, and adoption needs. You will assist customers in meeting their objectives and deliver One-to-Many customer engagements focused on successful onboarding and...


  • Lisboa, Portugal Phiture Tempo inteiro

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...


  • Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

    About SAP">SAP is a global leader in enterprise software and solutions, enabling companies of all sizes to run better. Our mission is to help the world run better and improve people's lives."> >Job Overview>We are seeking a highly skilled Cloud ERP Onboarding Expert to join our team. As a Cloud ERP Onboarding Expert, you will be responsible for managing a...


  • Lisboa, Lisboa, Portugal Sap Tempo inteiro

    We are committed to helping businesses achieve their goals through effective onboarding strategies. At SAP, we understand the importance of a smooth transition for our customers, and we're looking for a skilled Cloud ERP Onboarding Expert to join our team.What We OfferSalary: $120,000 - $180,000 per year, depending on experienceJob DescriptionCore...