Customer Onboarding Manager
3 meses atrás
**Lisbon**
**Customer Success - Onboarding /**
**Permanent - Full-Time /**
**On-Site**
**WHO IS AGICAP?**
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
- Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
- Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
- We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure
Home page
- Customer Stories
- Our Values
**Headcount Growth**:
- July 2019 : 10
- July 2020 : 50
- July 2021 : 200
- July 2023 : +500
As a **Customer Onboarding Manager**, you are responsible for the best possible cash flow planning for our customers with Agicap. You will ensure optimal stakeholder management by a) familiarizing our customers with our software, b) setting up liquidity planning with our customers and identifying potential for improvement and c) providing 360-degree support to our users throughout the entire onboarding period.
You will receive the expertise you need for this from the AGICAP Customer Success Team. During an intensive 4-6 week onboarding period, you will be familiarized with our work processes and gain comprehensive product knowledge about our liquidity planning tool in order to advise even our most demanding SME customers.
Watch this short video to find out what it's like to work in the Customer Success Team at Agicap Germany.
**Your mission**:
- As the main point of contact, you are responsible for ensuring outstanding product implementation for our customers
- As a consultant and contact person, you build relationships with users and decision-makers and ensure the necessary change management for the successful use of Agicap
- As a product expert, you lead product training with new customers and determine the ideal setup based on our customers' goals
- As the voice of the customer, you contribute to the further development of our product by sharing customer feedback with the product team
- Contribute to Agicap's growth by actively identifying upsell opportunities with customers and working with the sales team to close them
- **️ What we are looking for**:
- You have successfully completed your studies in the form of a Bachelor's or Master's degree, ideally in business administration, economics, international business or a related field
- You have at least 2 years of professional experience in account management, customer success, consulting, IT project management or another role with customer contact. This can also be in the form of internships or working student jobs
- Ideally, you have already gained professional experience in a very agile working environment
- You are characterized by a hands-on mentality, a structured way of working and an empathetic personality
- German at C2 level and business fluent English round off your profile
**What we offer**:
- A competitive salary package consisting of base salary, bonus and commissions for completed upsells
- A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
- A beautiful office in the heart of Lisbon, right in one of Europe’s top rising tech hubs
- Great opportunities to advance your career within a fast-growing international company
- Daily challenges working with SME executives and CEOs
- A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
- A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
- A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
- Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment
**HOW DO YOU BECOME PART OF THE TEAM?**
Our interview process takes an average of 2 weeks and generally consists of
- First meeting with the Talent Acquisition team
- A role play or case study with the respective department
- Final round with management
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