French-speaking Airline Advisor

3 semanas atrás

Lisboa, Portugal City Job Offers Tempo inteiro

**French-speaking Airline Advisor based in Lisbon**:
Do you have a passion for travelling? If you speak French and especially love Caribbean destinations, we need you. Catch this job opportunity to empower your customer service skills while gaining a privileged know-how of the industry at the heart of an exclusive airline.

**Lisbon based Airline Reservations Advisor with French**:
**The company**:
Welcome to a family group that was founded by an aviation enthusiast to connect the Caribbean islands with his hometown in France. Today, the firm invests in several business lines, with 4200 employees and 160 establishments over Mainland France and the Caribbean.

**The role**:
Your mission is to provide a friendly and professional customer service to help passengers, ensuring that they are supported at all times with right insight information.

**Your opportunity**:
Join a first-class airline and its qualified support team. Don't miss out on this chance to start an international career in the airlines world You can directly contribute to the company’s growth, and internally progress different job positions.

**This is your new job in Lisbon if**:

- You are proficient in French and fluent in English (minimum level B2)
- You have excellent communication skills coupled with empathy and team spirit
- You are able to work in rotating shifts
- You are a EU resident or you have a valid work permit
- Experience in Customer Service or Travel Support is a plus

**If you have already worked with GDS tools like Amadeus, Galileo or Sabre, you are the one

**Your day to day at work**:

- Assist clients via chat or social media in the after-sales process by answering inquiries regarding reservations
- Manage bookings (altering, canceling, or creating new reservations)
- Attend potential requests
- Manage the reservations back-office (ticket issuing, modification and cancellation of reservations)

**Keywords to success as the new French Advisor**:

- You have resilience
- You are customer-oriented
- You feel comfortable in fast paced environments
- You like to work with quick thinking and energetic colleagues

**Benefits**:

- Competitive salary (14 monthly payments per year) + Performance bonus
- Meal Allowance
- Availability to work from home temporarily, during Covid-19 contingency plan
- Health insurance with a dental plan (after 6 months contract)
- Relocation package for #cityjobbers coming from abroad including accommodation in a shared apartment for 6 months and flight reimbursement
- New office with central location, modern amenities and on-site doctor
- Discounts in local businesses, events and much more
- Inter-company mobility to work at any of their sites around the world

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