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1st Line Support/service Desk

2 meses atrás

Lisboa, Portugal Noesis Tempo inteiro

**1st Line Support/Service Desk - Full Remote**
- Lisboa - Published on June 6, 2023Description

**Main Tasks and Responsibilities**:

- Assist colleagues during onboarding to ensure maximum adoption of our technology stack;
- Assist our users in maximizing use of existing technologies;
- Identify opportunities for improvement;
- Proactively execute technical tasks so that systems run smoothly;
- Act early and decisively on 1st signs of alarm so that business doesn’t stop;
- Be the user voice for development and Operation Teams;
- Troubleshoot incidents so that development teams have all info to fix problems;
- Write easy-to-follow FAQs, using language normal humans can understand;
- Be an expert in the end user portion of our technology landscape;
- Ensure hardware and software availability, with controlled costs.

**Requirements**:

- 2 years experience in Service Desk position in an international environment;
- Excellent level of English;
- Strong technical background, both in software and in end user hardware;
- Experience in Mac and/or Windows configurations;
- Available for Us Shifts (1pm - 10pm) Monday - Friday.

**Is strong a plus, if you have**:

- Experience in Google Workspace, Atlassian products;
- Experience in Zoom or other conferencing technologies;
- Experience in programming or RPA tools;
- ITIL awareness;

**Join us. Let's innovate together**

***
- Or if you already have an account
- **log in**

Details
CATEGORY
Computing and telecommunications
SUBCATEGORY
Helpdesk
SECTOR
Programming, consulting and other computing activities
WORKDAY
Full Time
WORK MODE
Telecommuting / Remote
PROFESSIONAL LEVEL
Specialist
DEPARTAMENT
Computing

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