Service Now Technical Consultant

3 semanas atrás

Amadora, Portugal Siemens Healthineers Tempo inteiro

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Siemens Healthineers is looking for a high caliber, multidimensional ServiceNow Technical Consultant / Sr. Developer having experience in requirement gathering and solutioning to help us grow our Internal ServiceNow platform within the organization.

The Technical Consultant will work closely with on-shore, near-shore and offshore teams and stakeholders on coordination of monthly/project releases where he/she would be responsible for implementation, defining User Acceptance Testing, deployment and post implementation services.

**Responsibilities**:

- Work with the user community and global core team to assess current state processes, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements and concepts, and develop overall architecture and implementation plans.
- Lead and deliver requirements, scoping and design workshops, ensuring requirements and solution are well documented. Drive small implementation projects and coordinate rollouts through completion.
- End to End solution consulting in Service Catalog, Orchestration and automation using Integration Hub.
- Work closely with the agile on
- and offshore team on coordination of monthly releases and implementation.
- Lead workshops to gather business/technical user stories.
- Coordinate and solve complex technical issues.
- Consult stakeholders on industry and ServiceNow best practices.
- Excellently manage the trusted relationship with our stakeholders to deliver requirement.
- Development of required integration components (SSO, LDAP, JDVC Probe, REST/SOAP Web Services).
- Scoped Application Development.
- Completes all responsibilities as outlined as part of the performance expectation.
- Maintain a current knowledge of ServiceNow product offerings and other supporting technologies.

**Minimum Qualifications and Experience**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Requirements**:

- Excellent and broad knowledge of ServiceNow, in particular the HRSD module and ideally Employee Service Center.
- Shall have experience developing Integration using Rest/SOAP webservices, Integration Hub, using ETL tools like SnapLogic, Dell Bhoomi, Mulesoft.
- Must have expertise in ServiceNow coding (JAVA Script, Angular JS, REACT)
- Shall have strong knowledge and expertise in building workflows, flow designer, & implement automation using Integration Hub or other OOB ServiceNow plugins/connectors.
- Experience in Virtual agent implementation including creation of Data Model, training the agent and creating custom flows is preferred.
- Strong knowledge or experience in ServiceNow HR Service Delivery. Knowledge in Workplace service delivery is a bonus.
- Interface with Product Owners, act as Technical Consultant/Sr Developer for certain projects.
- Enjoys providing technical consulting and working with internal stakeholders.
- Proficiency with web API’s, Data Integrations/ETL, Relational Databases.
- Enjoys working in a fast-paced, ever-changing environment working with latest technology.
- Minimum 5 years of ServiceNow implementation experience
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
- Self-directed and able to manage changing priorities.
- Experience in LDAP, VPN, SSL, SSO, and other such technologies and standards is preferred.
- Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field.

**Certification**:

- ServiceNow Certified System Administrator (Required*)
- Certified Implementation Specialist ‑ HR Service Delivery (Required*)
- ServiceNow Micro Certification - IntegrationHub (preferred)
- ServiceNow Micro-Certification - Virtual Agent (preferred)

**Being part of our team**:
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of: diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This

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