Customer Advisor for Tech Project

Há 7 dias

Lisboa, Portugal Webhelp Tempo inteiro

Why join us

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

Your mission at Webhelp

As a Customer Advisor, you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how on one of the two big IT companies in the world. You will be part of a team of 300 people and counting

What you will be doing at Webhelp

As a Customer Advisor, you will:

- Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
- Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds.
- Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
- Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.
- Logging and following up on orders or requests.
- Capturing all required data elements in CRM as required by clients, policies, and products.

We are looking for:
Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-oriented and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively.

We’ll be a great match if you:

- Proficient German (C1/C2)
- Fluency in English (B2)
- Excellent communication skills coupled with empathy and team spirit
- Adapt to the unplanned situations in a methodical and organized way
- For non-EU residents, it is mandatory to have a valid work permit

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
- Please note that non-EU residents must have a _valid work permit for Portugal_ to be considered for employment._

What we offer
- Competitive wages (14 monthly payments per year)
- Meal allowance in voucher card (net)
- Performance bonus
- Private Health insurance with a dental plan
- Relocation package for people coming from abroad
- Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
- Possibility to Work from Home for people already based in Portugal*
- Note:_ *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time._

Who we are

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us in Lisbon
- Webhelp Portugal is an equal opportunity employer._
- Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws._

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