Tech Leader for Small Appliances Project in Lisbon

2 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About the Role

We are seeking a Tech Leader to oversee our small appliances tech project in Lisbon. As a seasoned leader, you will be responsible for guiding a team of customer advisors and ensuring they deliver exceptional support while meeting key performance indicators (KPIs).

Key Responsibilities

  • Supervise and develop a team of customer advisors
  • Closely monitor SLAs and KPIs, identifying areas for improvement and implementing strategies to enhance team performance
  • Create an inspiring customer service environment focused on quality and high-level performance

Requirements

  • High level of Dutch language proficiency (written and oral)
  • Fluent English (B2 minimum)
  • At least 1 year of previous experience in team management
  • In-depth knowledge of performance metrics (KPIs)
  • Good IT skills, especially in MS Excel
  • Excellent communication and leadership skills

Benefits

  • Strong compensation package (approximately €5,500 per month)
  • Monthly meal allowance paid in voucher card (net)
  • Private health insurance from day 1
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural project
  • Flexible schedule
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties, and much more

About Us

Webhelp is a French multinational BPO company making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.



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