Tech Leader for Small Appliances Project in Lisbon
2 semanas atrás
About the Role
We are seeking a Tech Leader to oversee our small appliances tech project in Lisbon. As a seasoned leader, you will be responsible for guiding a team of customer advisors and ensuring they deliver exceptional support while meeting key performance indicators (KPIs).
Key Responsibilities
- Supervise and develop a team of customer advisors
- Closely monitor SLAs and KPIs, identifying areas for improvement and implementing strategies to enhance team performance
- Create an inspiring customer service environment focused on quality and high-level performance
Requirements
- High level of Dutch language proficiency (written and oral)
- Fluent English (B2 minimum)
- At least 1 year of previous experience in team management
- In-depth knowledge of performance metrics (KPIs)
- Good IT skills, especially in MS Excel
- Excellent communication and leadership skills
Benefits
- Strong compensation package (approximately €5,500 per month)
- Monthly meal allowance paid in voucher card (net)
- Private health insurance from day 1
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural project
- Flexible schedule
- Work in a diverse environment with people from over 75 nationalities
- Benefit from modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties, and much more
About Us
Webhelp is a French multinational BPO company making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.
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