Tech Project Leader for Small Appliances Team in Lisbon
Há 5 dias
We are seeking a skilled Team Leader to lead our small appliances tech project in Lisbon. The successful candidate will be responsible for supervising, monitoring, and developing a team of Customer Advisors.
Key Responsibilities- Supervise and monitor the performance of Customer Advisors
- Closely monitor and analyze SLA's and KPI's of the project
- Develop strategies to improve team results and quality
- Create an inspiring team environment focused on quality and high-performance
To succeed in this role, you should have:
- A high level of Dutch (written and oral) and fluent in English (B2 minimum)
- At least 1 year of previous experience in Team Management
- In-depth knowledge of performance metrics (KPI's)
- Good IT skills, especially in MS Excel
- Excellent communication and leadership skills
We offer a strong compensation package including:
- Estimated monthly salary: €3,500 - €4,200 depending on experience
- 14 monthly payments per year plus bonus
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance from day 1
- Personal and career development programs and mentoring
- Possibility to participate in a growing multicultural project
- Flexible schedule
- Diverse work environment with people from over 75 nationalities
Webhelp is a French multinational BPO company making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.
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