![Indie Campers](https://media.trabajo.org/img/noimg.jpg)
Roadside Assistance
3 semanas atrás
**ABOUT US**
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
We have a global fleet of over 3,000 vehicles. In addition, our platform hosts the campervans and motorhomes of countless individual and professional owners. Our vision is to become the world's No.1 road trip provider by continuing to expand - both vertically and geographically.
Indie Campers operates across Europe, North America and Oceania, in more than 70 cities.
**THE ROLE**
You will also be communicating with insurance companies and partners to activate the necessary services to send the right help to the customers.
**WHAT WILL YOU WORK ON?**
- Handle incoming urgent on-trip requests in a contact centre environment, within the agreed service levels.
- Actively contribute to a culture where the fair treatment of customers is a priority.
- Coordinate towing services in urgent and non-urgent situations when needed.
- Evaluate the needs of the customers and work in a creative, pro-active manner to resolve roadside cases.
- Accurately record issues and data into our CRM (Zendesk)
- Responding to customers with empathy and understanding while gathering information and providing solutions to get customers back on the road.
**WHO ARE WE LOOKING FOR?**
- Background experience in emergency dispatching, roadside support, and/or high-level customer service type roles.
- Understands the sense of urgency as will be working with customers that are facing unexpected situations.
- Highly motivated that excels in working with customers in potentially high stress environments and can work through urgent situations with precision and speed.
- Able to thrive in a high energy team environment managing multiple events at once.
- Has core values that should help to revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanour.
**THE INDIE COMMITMENT**
- A dynamic position in a young, fast-growing and innovative company
- Continuous training and coaching to develop your skills
- International and informal work environment located in the heart of Lisbon.
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