Order Support Specialist

6 meses atrás


Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Hungarian speaking Order Support Specialist for their Lisbon offices.

Position: Order Support Specialist

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Provide optimal advice regarding various client queries
- Respond to customers queries in timely and efficient manner
- Provide clear information about products and service
- Deliver a positive attitude towards the brand
- Achieve strong customer satisfaction with a focus on quality and results
- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Flawless communication skills, both written and oral in Hungarian (C2 or C1) + Proficient in English (B2);
- Ability to work quickly and efficiently under deadline pressure.
- Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
- Proven ability to work and make decisions with mínimal supervision.
- Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
- Working in a back-office environment with customer satisfaction in mind
- Excellent written and verbal communication skills
- Interest in self and team KPIs - focusing on what can be done instead of what cannot be.
- Knowledge of SAP is an advantage; otherwise, we can help with that.
- As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
- Extraordinary teammate, thriving in an environment where camaraderie matters.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.


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