Boutique Sales Associate

3 semanas atrás

Lisboa, Portugal Montblanc North America Tempo inteiro

Lisboa, 11, PT- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

**JOB TITLE Boutique Sales Associate (English & Portuguese)**

**MAIN PURPOSE**

Maximizar el rendimiento de la boutique, a través de la consecución de ventas, y del alcance de los objetivos estratégicos, siendo su objetivo mas importante el de realizar la venta de los productos, y aconsejar a los clientes con el fin de garantizar un servicio de calidad exquisito según las normas exigidas por la Compañía.

Tiene predisposición a la mejora continua de sus técnicas de venta, a ampliar sus conocimientos de marca y producto y a perfeccionar su servicio al cliente.

Aconseja a los clientes con el fin de garantizar un servicio de calidad exquisito, según las normas exigidas por Montblanc.

Mantiene una relación cordial y respetuosa con sus colegas, que garantiza el adecuado funcionamiento de la Boutique, interactuando y prestándoles su apoyo siempre que es necesario.

Se responsabiliza de la seguridad del producto y siempre respeta las directrices de la marca y del Boutique Manager.

**KEY RESPONSIBILITIES**
- **Key responsibility 1**

**Gestionar la venta de los productos**

Alcanzar los objetivos de ventas marcados

Manejar el proceso de venta según el tipo de cliente.

Aconsejar al cliente y garantizar su satisfacción

Desarrollo de iniciativas de venta
- **Key responsibility 2**

**Asegurar las relaciones con los clientes (acuerdos, servicio) según las normas de la Marca**

Gestionar la comunicación con los clientes (mailings, acciones clientes VIP, atención telefónica, etc.)

Incrementar la base de datos de clientes aportando todas las informaciones relevantes del mismo.

Hacer seguimiento de los ficheros de clientes.

Gestión de las reclamaciones de los clientes junto con el ABM
- **Key responsibility 3**

**Mantener permanentemente en aplicación las normas de presentación de la Marca**:
Apariencia personal y uniforme.

Apariencia lujosa de la Boutique y de los productos presentes (vitrinas y mostradores)

Respetar y asegurar la implementación de todas las campañas marketing.

Participación activa en la organización de eventos
- **Key responsibility 4**

**Funcionamiento de la Boutique**:
Asegurar el funcionamiento de la Boutique en caso de ausencia de sus compañeros.

Polivalencia para las tareas de caja y de almacén

Asegurarse de que todas las ventas estén procesadas correctamente en el sistema informático.
- **Key responsibility 5**

**Gestión de producto**

Participación en los inventarios

Prevenir posibles pérdidas

Chequeo de recepción de mercancía

Preparación de envío de mercancía

Transfer informático de mercancía
- **Key responsibility 6**

**Gestión de la información**

**Proporcionar todas las informaciones necesarias a la dirección de tienda para elaborar informes**

Participación activa en las reuniones de equipo

Participación activa en los trainings

Respetar todos los plazos establecidos por le empresa para la comunicación asuntos laborales (solicitud de vacaciones, altas y bajas medicas, ausencias, etc...)

**Pre-requisitos del puesto**

Formación básica : Experiência en ventas (exigido)

Madurez comercial

Conocimientos especifico del producto y de la Marca

Experiência profesional en ventas (retail
- luxury field)

**Otras competencias**

Capacidad de impacto y comunicación con clientes

Orientación al servicio - Capacidad de detección de las necesidades del cliente

Sentido de la responsabilidad e iniciativa

Excelente apariencia y presentación.

**Idiomas: Inglés, Portuges

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