1st Line Service Expert
2 meses atrás
Company Description
**Welcome to Bosch**
Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.
With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.
**Bosch Service Solutions** **develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis - from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.
**Job Description**:
**Your contribution to something big**:
- Ensuring technical support for Bosch workshops in target language
- Identifying defects for service technicians;
- Interpreting measured values, real values compared with nominal values;
- Offering after sales support for the specific diagnostic software;
- Identifies and provides the necessary technical documentation to the workshops;
- Recording of handled cases;- Ensure real time remote assistance during passenger car repairs, and also for trucks, alongside workshop’s diagnostic technician, guiding him to identify the fault and perform the repair in a professional manner;
- Provide the required technical documentation (wiring diagrams, location of components, install/remove instructions, tightening torques etc.);
- Use and help create a comprehensive data base of known faults and repair tips;
- Help the team of Automotive aftermarket service in the analysis of complaints made by end customers about the repairs done by the Bosch car services workshops;
- Processing of technical inquiries about the software and FAQ;
- Advice on the initial installation of the Diagnostics Software;
- Advice on software updates, system errors, conflicts with other programs;
- Answers to simple questions about diagnostic hardware;
- Remote diagnosis over Team-viewer.
**Qualifications**:
**What distinguishes you**:
- Advanced level of Italian and English;
- Experience working in Workshops (nice to have);
- Expertise in diagnosis, car repair and parts (nice to have);
- Previous experience as a diagnosis technician is a plus;
- Strong Computer literacy desirable;
- Customer-orientation with good communication skills;
- Team-player, proactive and initiative;
- Mechatronics experience is a plus;
- IT-oriented automotive mechatronics technicians or IT-enthusiasts with an affinity for automobiles.
Additional Information
**What we offer you**:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
**Success stories don´t just happen. They are made...
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