Quality Specialist

3 semanas atrás


Lisboa, Portugal GIGROUP Tempo inteiro

The Quality Specialist will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. She/He will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:

- Monitor our chargers network of chargers to identify issues Investigate case details to determine the root cause of issues
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends Provide feedback to management teams regarding processes and trends nsure the quality and efficiency of internal processes.
- Is fluent in both oral and written English in order to be able to prepare business documents and conduct meetings in these languages. Other languages are a plus
- Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
- Is comfortable with working with Google Sheets and Google features

**Get to know our benefits**
- Private health insurance
- Gym pass membership
- Flexible time (you own your time)
- Annual offsite - last year it was in Azores, don’t miss the next one
- Recurrent team building events in our local teams

//pt.Gigroup.Com.



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