Principal Learning Coordinator

6 meses atrás

Oeiras, Portugal Vector Synergy Tempo inteiro

**Reference to Our Request No.**: C002985

Statement of Work

**Requirement Title**:
Principal Learning Coordinator

**Requirements Description: Duties & Role**:
Under the direction of the Training and Event Coordination Section Head, the incumbent will perform duties including:

- Administer individual course iterations on a weekly basis and provide quality assurance of student and funding data;
- Coordinate with internal functions (Security, Building-Facilities, etc.) and conduct all administrative tasks regarding the physical in and out-processing of students in the NCI Academy on a weekly basis;
- Develop ad hoc reports based on the Training Management System data as requested by management on the status of NCI Academy Courses and students;
- Provide 1st line customer support to Training Coordinators and students from over 60 external agencies to develop timely solutions to emerging problems and issues;
- Assist and facilitate the creation and management of the annual academic schedule via the Training Management System;
- Advise Academy hierarchy on all aspects of Academy training assets, schedules and plans;
- Communicate and coordinate with the Host Nation compound support personnel regarding student support and activity;
- Provide real-life support to NCI Academy students;
- Determine requirements, coordinate local support and facilitate events from various NCI Agency or NATO entities, to include workshops, symposiums and seminars;
- Coordinate all types of Academy delivered individual Training with every Nation and Entity's Training Coordinators using the Training Management System and other means, ensuring that training delivery Business rules and Standard Operating Procedures (SOP's) are followed;
- Coordinate the use of classrooms and building facilities in accordance with the requirements of Training Delivery at the NCI Academy in Oeiras;
- Support the preparation of annual course plans and schedules;
- Coordinates with training delivery teams at other Academy sites (Mons, Brussels and The Hague);
- Coordinate with the Training Branches of the NCI Academy every training delivery matter requested;
- Provide logístical coordination of Mobile Training Teams;
- Support the creation and improvement of student and instructors experience regarding all activities at the NCI Academy;
- Deputise for the Section Head and higher-grade staff if required;
- Perform other duties as may be required.

**Requirements Description**:
**Essential Experience and Education**:
**Skill, Knowledge & Experience**:

- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
- Experience managing complex scheduling and allocation of resources, preferably in an academic or training setting or similar environment.
- Substantive experience and proficiency with an online Training or Learning Management system and associated tools (e.g. SAP LMS).
- Proven customer service experience communicating with customers, internal staff, external entities and stakeholders.
- Proven ability to manage multiple and competing demands and a rapidly changing environment.
- Experience creating and managing data visualization and reports.

**Desirable Experience and Education**:

- University Degree in an education, communications, information technology or similar field.
- Experience with organizing and executing conferences, workshops, or small professional events.
- Training and experience in Agile Project Management methodologies;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.

**IWC Work Location**:
Oeiras, PT

**Full time on-site**: Yes

**Specific Working Conditions**: not required

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