Learning Management System Help Desk
6 meses atrás
Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
**Who we are supporting**
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
**The program**
**Assistance and Advisory Service (AAS)**
The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
**Role Background**
The NATO Communications and Information Academy (NCI Academy) offers training on both static and deployed NATO communication and information systems (CIS). This includes Consultation, Command, Control, Communications and Intelligence, Surveillance and Reconnaissance (C4ISR), as well as cyber security and cyber defence. Moreover, the NCI Academy plays an instrumental role in designing, developing and rolling out new learning solutions. This is achieved through comprehensive analysis of training requirements and by leveraging cutting‐edge learning technologies.
The NCI Academy also provides a range of education and training (E&T) services, with the Joint Advanced Distributed Learning (JADL) being one such service. JADL is NATO's approved Learning Management System, developed on the open‐source platform, ILIAS. It serves as the platform for hosting, managing, and deploying online learning to all NATO Nations and Partner Nations, operating on both NU and NS networks. Currently, JADL supports approximately 120,000 active users.
The NCI Academy is outsourcing the Help Desk function for JADL. The Help Desk team for JADL should comprise a minimum of two Full‐Time Equivalents (FTEs). This team is expected to work in close conjunction with and report to the NCI Academy Technical Capability and Support Section (TCS).
**Role Duties and Responsibilities**
To ensure timely and effective support for the user base, enhancing their experience and addressing any JADL‐related issues or inquiries they might have.
This service desk support, supporting European time zones (CET and WET), aims to ensure seamless user interaction with JADL by addressing the following common support needs:
**Accounts**:
- Activating user accounts.
- Addressing issues related to locked accounts, password resets, and reactivations.
- Addressing issues related to older LMS accounts.
- Offering guidance on account creation.
- Resolving account duplication issues.
- Analyzing credentials, making necessary changes, and securing POC approvals.
- Addressing delivery failures by checking and modifying accounts.
- Providing support to cyber security incident investigations.
**Course Related **‐** Users**:
- Resolving access issues, including assisting users in course search.
- Addressing content‐related issues and forwarding correction requests.
- Assisting user with issues in tracking learning progress in the LMS platform.
- Resolving issues with generation of course certificates.
**Course Related - Content**:
- Acting as a liaison with course developers.
- Assisting in the upload and testing of new courses.
**Deliverables**
**D01**
- Demonstrated proficiency in managing the mailbox, adhering to protocols, and maintaining or enhancing response times. All support inquiries must
-
Learning Management System Help Desk
6 meses atrás
Oeiras, Portugal Spektrum Tempo inteiroSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Technical Help Desk Support
2 meses atrás
Oeiras, Portugal Vector Synergy Tempo inteiro**Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: RFQ 2024-0226 / Oeiras **Skills, knowledge, experience required**: - Experience in a help desk or technical support role, preferably with exposure to Learning Management Systems; - Ability to work independently and manage multiple tasks simultaneously; - Demonstrated...
-
Technical Help Desk Support
2 meses atrás
Oeiras, Portugal Spektrum Tempo inteiroSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Operations Manager Service Desk
6 meses atrás
Oeiras, Portugal IQVIA Tempo inteiro**Job Summary** Responsible for managing help desk personnel and all operational functions related to providing Support Services to HCP and other Service profiles. Includes call forecasting, staffing and scheduling of Analysts, basic ops processes (various Q monitoring), Operational reporting, etc. Main area of accountability is to ensure that call volume...
-
Systems Administrator
6 meses atrás
Oeiras, Portugal NetJets Europe Tempo inteiro**Purpose of Position**: Perform and monitor the installation/configuration, operation and maintenance of Company systems, databases and related infrastructures, to guarantee that they are fully functional and that all standard procedures for systems administration are followed. **Tasks and Responsibilities**: - Install, configure and administer Company...
-
Principal Learning Advisor
6 meses atrás
Oeiras, Portugal Enterpryze Consulting Ltd. Tempo inteiro**Principal Learning Advisor - **Working Location**:Oeiras, Portugal** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational...
-
Principal Learning Advisor
6 meses atrás
Oeiras, Portugal Vector Synergy Tempo inteiro**Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: C002997 / Oeiras **Skills, knowledge, experience required**: - Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience; - Experience in managing...
-
System Adm. Supp.for Academy Learning Environment
2 meses atrás
Oeiras, Portugal Spektrum Tempo inteiroSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Quality Assurance and Trainer
6 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...
-
Customer Support Performance Specialist
6 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a** Performance Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: - Development and...
-
Training Specialist
6 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a** Performance Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: - Development and...
-
Quality Assurance and Training Specialist
6 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a** Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...
-
Quality Assurance and Trainer
6 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...
-
Quality Assurance and Trainer
6 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...
-
Principal Learning Advisor
6 meses atrás
Oeiras, Portugal Spektrum Group Tempo inteiroSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Whom we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Principal Learning Coordinator
6 meses atrás
Oeiras, Portugal Enterpryze Consulting Ltd. Tempo inteiro**Principal Learning Coordinator - **Working Location**:Oeiras, Portugal** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational...
-
Learning Data Manager
6 meses atrás
Oeiras, Portugal Spektrum Group Tempo inteiroSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Whom we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Principal Learning Coordinator
6 meses atrás
Oeiras, Portugal Vector Synergy Tempo inteiro**Reference to Our Request No.**: C002985 Statement of Work **Requirement Title**: Principal Learning Coordinator **Requirements Description: Duties & Role**: Under the direction of the Training and Event Coordination Section Head, the incumbent will perform duties including: - Administer individual course iterations on a weekly basis and provide quality...
-
Learning Data Manager
6 meses atrás
Oeiras, Portugal Enterpryze Consulting Ltd. Tempo inteiro**Learning Data Manager - **Working Location**:Oeiras, Portugal** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a recognised/certified University in a relevant field (e.g. Business...
-
Crew Training Management System Specialist
6 meses atrás
Oeiras, Portugal NetJets Europe Tempo inteiro**Purpose of Position**: Support training activities and the evidence-based training program by developing and maintaining the training management systems and by turning crew training information into insights in support of the Training management’s decision making. Responsible for close coordination between Training, IT, outside vendors, and system user...