Reservation Support Specialist
2 meses atrás
**Are you a detail-oriented and organized professional with a passion for travel?**
**Join **_arrivia_** as a Reservation Support Specialist and play a vital role in our customer experience.**
As a Reservation Support Specialist at **_arrivia_**, you'll be responsible for handling incoming reservations, ensuring accuracy, and providing exceptional customer service. You'll work closely with our team to deliver a seamless booking experience for our customers.
**What you'll do**:
- **Process reservations**: Review and confirm reservations from various channels, ensuring all details are accurate and complete.
- **Provide customer support**: Assist customers with booking inquiries, resolve issues, and provide information about our travel products.
- **Liaise with suppliers**: Confirm availability and finalize bookings with travel suppliers.
- **Maintain records**: Keep detailed records of all reservations and communications.
- **Generate reports**: Prepare reports on reservation activities and performance metrics.
**What you'll need**:
- **Experience in the travel industry**: 1+ years of experience in a reservations or customer support role within the travel industry.
- **Proficiency in English**: Excellent written and verbal communication skills.
- **Technical skills**: Experience with reservation systems and booking platforms.
- **Attention to detail**: A meticulous approach to ensuring accuracy and quality in your work.
- **Excellent organizational skills**: The ability to manage a high volume of work and prioritize tasks effectively.
**Why choose **_arrivia_**?**
- **Remote work**: Enjoy the flexibility and convenience of working from home.
- **International company**: Be part of a global organization with a diverse and collaborative culture.
- **Career growth opportunities**: Advance your career through training, development, and mentorship programs.
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