Customer Support Specialist
3 semanas atrás
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Otonomee. As a key member of our customer support team, you will be responsible for providing exceptional support and guidance to our customers across multiple channels.
Key Responsibilities- Handling customer inquiries and resolving issues in a timely and efficient manner.
- Providing proactive support and outreach to customers with unresolved issues or negative feedback.
- Ensuring compliance with regulatory requirements and company policies, particularly regarding data security and privacy.
- Maintaining and updating internal and external knowledge bases, FAQs, and help centre resources.
- Escalating issues to higher levels of support or specialized teams as needed.
- Collecting and communicating customer feedback to drive improvements.
- Investigating and resolving issues related to transaction queries, onboarding, and product-related questions.
- Collaborating with team members and departments to improve overall customer satisfaction.
- Excellent verbal and written communication skills in English, with proficiency in Spanish a strong plus.
- Results-driven with a commitment to meeting and exceeding key performance indicators (KPIs).
- Experience in the financial services sector, with a solid understanding of financial products, services, and regulations.
- A passion for delivering outstanding customer service, with a patient and empathetic approach to solving customer issues.
- Strong analytical and problem-solving skills, with the ability to think critically and provide effective solutions under pressure.
- Comfortable working in a fast-paced, evolving environment, and open to learning new technologies and processes.
- Fully remote work based in Portugal.
- A competitive salary.
- Internet allowance and meal allowance.
- Equipment provided.
- Home office allowance.
- A buddy on joining.
- Online gym and wellbeing studio.
- The opportunity for professional growth.
- Fun company events and team outings.
- Autonomy and responsibility.
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Customer Support Specialist
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{"title": "Reservations Director"}
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Albufeira, Faro, Portugal Marriott International Tempo inteiro{"description": "Job SummaryAs a Reservations Manager, you will be responsible for soliciting and managing reservations sales-related opportunities. You will oversee the team and provide training and work assignments to Reservations Sales staff. Your goal will be to maximize revenue opportunities by actively up-selling each business opportunity. You will...
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