Customer Support Specialist

3 semanas atrás


Albufeira, Faro, Portugal Otonomee Tempo inteiro
About the Role

We are seeking a skilled Customer Support Specialist to join our team in Portugal. As a key member of our global customer support team, you will be responsible for providing exceptional customer service to our clients in the healthtech, fintech, e-commerce, SaaS, and facilities management industries.

Key Responsibilities
  • Resolve customer issues related to purchase, orders, shipping, set up, connectivity, and warranties with precision.
  • Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues.
Requirements
  • Minimum of 3-4 years of proven experience in customer service, with a focus on live interactions, in chats, emails, and/or phone channels.
  • Experience in supporting and troubleshooting tier 1 technical queries.
  • Excellent English written and verbal communication skills to C2 level.
  • Ability to work independently and collaboratively in a fast-paced environment.
What We Offer
  • Fully remote work based in Portugal.
  • A competitive salary.
  • An Oura Ring to provide great customer support.
  • Internet Allowance of 20 euros per month and Meal Card Allowance of 7.63 Euros per working day.
  • A permanent employment contract.
  • Equipment provided.
  • Home office allowance.
  • A buddy on joining.
  • Online gym and wellbeing studio.
  • The opportunity for professional growth.
  • Fun company events and team outings.
  • Autonomy and responsibility.

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