Claims Management Lead

3 semanas atrás


Lisboa, Portugal Indie Campers Tempo inteiro

**ABOUT US**

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

**THE ROLE**

As the Claims Management Lead, you will play a vital role in advancing how Indie Campers deals and processes our fleet related claims across Europe, North America & Oceania. The role will ultimately be responsible for the companies' short, mid and long-term vehicle claims strategy.

You'll lead a growing team responsible for dealing with claims processes related to our global fleet of campervans, by building an operational playbook of how to best manage vehicle related claims across multiple countries and providers. You will develop robust reporting structures to track claims-related costs and audit claims for compliance purposes, providing available accurate information for internal stakeholders.

This position will be based in our HQ Office in Lisbon, Portugal.

**WHAT WILL YOU WORK ON?**
- Create and modify cross-functional claims processes to guarantee accurate information is shared with internal stakeholders.
- Build and improve claims reports to accurately track all claims related costs and performance.
- Audit claims related information to be compliant and to drive product improvements.
- Develop business cases for new initiatives, projects & resources to be introduced/implemented.
- Document current and new procedures, create decision trees & knowledge base for all fleet claims related topics.
- Monitor and drive the execution of Fleet Objectives and Key Results (OKRs).

**WHO ARE WE LOOKING FOR?**
- Academic background in Economics, Business Administration, Engineering or similar.
- 3-5 years of experience in Claims Management, preferably within an insurance provider or a fleet management/leasing company.
- Experience in negotiations with significant exposure in the insurance industry.
- Experience and history in engaging and building value-adding relationships with internal customers and external partners across geographies and industries, at all levels;
- Strong analytical skills with affinity towards conducting detailed investigation and ability to coordinate workload;
- Driven by outperforming yourself while being comfortable with change, being resourceful, and constantly curious to learn;
- Fluent in English (both written and spoken)

**WHAT WE OFFER?**
- The opportunity to be a key member in the scaling of a one-of-a-kind company in a fast-growing market;
- The chance to work with outstanding people from many nationalities and backgrounds in a "scale-up culture", to revolutionize the campervan road trip market worldwide;
- Free perks such as health insurance, Travel & Education vouchers, road trips in our campervans, free snacks and coffee in the office.



  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content Link Full-time/Hybrid mode About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content LinkFull-time/Hybrid modeAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals....

  • Claims Lead

    2 semanas atrás


    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:The RoleFrom day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do...

  • Claims Lead

    2 semanas atrás


    Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    The Role From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it. What will you do? As...

  • Claims Lead

    2 semanas atrás


    Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiro

    The Role From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it. What will you do? As...

  • Complex Claims Adjuster

    4 semanas atrás


    Lisboa, Portugal AIG Tempo inteiro

    Claims Adjuster Casualty Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and...

  • Claims Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Crédit Agricole Assurances Tempo inteiro

    du poste- The- **Claims Management** area is part of Mudum's C- **ustomer Service Department** and its mission is to achieve excellence in operational performance, based on efficient processes, promoting and coordinating structuring initiatives, implementing change management and contributing to the growth of the company's global business.- To reinforce our...

  • Claims Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    THE ROLE As a Claims Analyst, you will work in close cooperation with Field Ops, Logistics, Customer Excellence and Fleet Strategy departments, working in our Lisbon HQ. You will ensure a fast response for all Insurance & Claims topics related to our fleet of campervans. You'll be in direct contact with our insurance providers to make sure all fleet...

  • Claims Lead

    4 semanas atrás


    Lisboa, Portugal WTW Tempo inteiro

    **The Role** From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it. **What will you...

  • Claims Manager M/F

    2 semanas atrás


    Lisboa, Portugal Crédit Agricole Tempo inteiro

    The Claims Management area is part of Mudum's C ustomer Service Department and its mission is to achieve excellence in operational performance, based on efficient processes, promoting and coordinating structuring initiatives, implementing change management and contributing to the growth of the company's global business.To reinforce our structure, we are...

  • Claims Manager M/F

    2 semanas atrás


    Lisboa, Portugal Crédit Agricole Tempo inteiro

    The Claims Management area is part of Mudum's Customer Service Department and its mission is to achieve excellence in operational performance, based on efficient processes, promoting and coordinating structuring initiatives, implementing change management and contributing to the growth of the company's global business. To reinforce our structure, we are...

  • Complex Claims Adjuster

    2 semanas atrás


    Lisboa, Lisboa, Portugal AIG Tempo inteiro

    About the roleWhat you need to know:To handle Financial Lines Business portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and...

  • Claims Manager M/F

    2 semanas atrás


    Lisboa, Lisboa, Portugal Crédit Agricole Tempo inteiro

    The Claims Management area is part of Mudum's Customer Service Department and its mission is to achieve excellence in operational performance, based on efficient processes, promoting and coordinating structuring initiatives, implementing change management and contributing to the growth of the company's global business.To reinforce our structure, we are...

  • Claims Analyst

    3 semanas atrás


    Lisboa, Portugal Indie Campers Tempo inteiro

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...

  • Complex Claims Adjuster

    2 semanas atrás


    Lisboa, Lisboa, Portugal AIG Tempo inteiro

    Claims Adjuster CasualtyWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions....

  • Insurance Claims Analyst

    4 semanas atrás


    Lisboa, Portugal Indie Campers Central Services Tempo inteiro

    THE ROLE As a Claims Analyst, you will work in close cooperation with Field Ops, Logistics, Customer Excellence and Fleet Strategy departments, working in our Lisbon HQ. You will ensure a fast response for all Insurance & Claims topics related to our fleet of campervans.You'll be in direct contact with our insurance providers to make sure all fleet related...

  • Claims Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • Insurance Claims Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal Indie Campers Central Services Tempo inteiro

    THE ROLE As a Claims Analyst, you will work in close cooperation with Field Ops, Logistics, Customer Excellence and Fleet Strategy departments, working in our Lisbon HQ. You will ensure a fast response for all Insurance & Claims topics related to our fleet of campervans.You'll be in direct contact with our insurance providers to make sure all fleet related...


  • Lisboa, Portugal Healwell Management Llc Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Customer Service Associate with Portuguese and English (Orders & Claims Management) 5208 Supply Chain Lisbon, PT For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part...


  • Lisboa, Portugal WTW Tempo inteiro

    In "**Corporate Risk and Broking**" we support companies in effective risk and insurance management. Considering clients corporate goals, we develop robust and economical strategies to mitigate risks, transferring it to insurers. As _Platform Claims Administrator_ your **key responsibility **will be to carry out claims management operations, within the...