Workforce Optimization

3 meses atrás


Porto, Portugal Five9 UK Tempo inteiro

Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact centre software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

**Responsibilities**:

- Manage the strategic and day-to-day operational and tactical aspects of multiple customers facing WFO and associated projects.
- Effectively communicate plans, progress, and status/updates to both internal staff and customer stakeholders.
- Articulate the value of Five9's Professional Services through presentations, demonstrations, and open discussion with customers and prospects.
- Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers' needs.
- Mitigate project risk by proactively recognizing and communicating challenges, managing changes, and providing contingency plans that enable customer success.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.

**Qualifications**:

- Experience implementing WFO and or Contact Center solutions with products such as Verint, NICE, Pipkins, and VO.
- Solid technical knowledge and or hands-on experience with SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices.
- Four years of experience, with a minimum of 2 years in a Project Management position in WFO and or Technical Services organization.
- Excellent written and verbal skills.
- BA/BS or equivalent experience.
- Strong combination of project management and technical call center skills along with excellent customer communication skills.
- Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.
- Self-starter possessing excellent time management skills and be able to manage multiple implementation and sales activities simultaneously.

**Benefits**:

- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays

LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.


  • Workforce Analyst

    4 meses atrás


    Porto, Portugal KANTAR Tempo inteiro

    We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...

  • Workforce Optimization

    3 meses atrás


    Porto, Portugal Five9 UK Tempo inteiro

    Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...

  • Workforce Optimization

    3 meses atrás


    Porto, Portugal Five9 Tempo inteiro

    Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...

  • Workforce Optimization

    3 meses atrás


    Porto, Portugal Five9 Tempo inteiro

    Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...


  • Porto, Portugal Michael Page Tempo inteiro

    This company is a leader in providing cloud-based contact center software. It offers comprehensive solutions that include digital engagement, workforce optimization, automation, and artificial intelligence to enhance agent productivity and deliver tangible business outcomes


  • Porto, Portugal Michael Page Tempo inteiro

    This company is a leader in providing cloud-based contact center software.It offers comprehensive solutions that include digital engagement, workforce optimization, automation, and artificial intelligence to enhance agent productivity and deliver tangible business outcomes

  • Commodity Specialist

    4 meses atrás


    Porto, Portugal Vestas Tempo inteiro

    **Are you on the lookout for your next big career move?** **Manufacturing and Global Procurement > Global Procurement > Blades** The Global Procurement Blades Department is part of the overall Vestas Global Procurement Organization. Blades procurement is responsible for the management and development of the Global supplier base within the Blades product...


  • Porto, Portugal Vestas Tempo inteiro

    **Manufacturing and Global Procurement > Global Procurement > Service Solutions Procurement** Are you an experienced procurement professional looking for a new and exciting opportunity? Are you a team-oriented person with a holistic and positive mindset and great stakeholder management skills? Are you someone who is enthusiastic about sustainable energy...

  • Global Purchaser

    3 meses atrás


    Porto, Portugal Vestas Tempo inteiro

    **Do you seek collaboration, innovation and impact?** **Manufacturing and Global Procurement > Global Procurement > Service Material Procurement** You will become part of a creative global procurement team covering Electrical components, for the Vestas Service Business globally. We pride ourselves on treating each other with respect and supporting each...

  • Senior Analyst, Fp&A

    4 semanas atrás


    Porto, Portugal Kantar Group Tempo inteiro

    .At Kantar, we believe in fostering a collaborative and innovative work environment. As a world leading company, we are committed to excellence, and our FP&A team plays a crucial role in shaping the financial future of our organisation. If you are passionate about finance, possess exceptional analytical skills, and thrive in a dynamic work setting, this...

  • Senior Analyst, Fp&A

    4 semanas atrás


    Porto, Portugal Kantar Group Tempo inteiro

    .At Kantar, we believe in fostering a collaborative and innovative work environment. As a world leading company, we are committed to excellence, and our FP&A team plays a crucial role in shaping the financial future of our organisation. If you are passionate about finance, possess exceptional analytical skills, and thrive in a dynamic work setting, this...

  • Loads Engineer

    2 semanas atrás


    Porto, Portugal Vestas Tempo inteiro

    In Vestas, we #PowerTheSolution – Can you?Vestas Technology & Operations > Research & Development (R&D) > LaC Onshore Product ResponseThe Loads & Control (LaC) organization, being part of Product Application and Control, is responsible for designing and optimizing Vestas' products for optimal performance, loads and control strategies to design product...

  • Loads Engineer

    2 semanas atrás


    Porto, Portugal Vestas Tempo inteiro

    In Vestas, we #PowerTheSolution – Can you? Vestas Technology & Operations > Research & Development (R&D) > LaC Onshore Product ResponseThe Loads & Control (LaC) organization, being part of Product Application and Control, is responsible for designing and optimizing Vestas' products for optimal performance, loads and control strategies to design product...

  • Project Manager

    4 meses atrás


    Porto, Portugal Five9 Tempo inteiro

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...


  • Porto, Portugal Tn Portugal Tempo inteiro

    Manager Customer Financial Services - PortoJob Description:Field Finance: Ship to Collect; GCI; Credit and Collections; Disputes; Cash Applications; Billing.To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently....

  • Senior Analyst, Fp&A

    4 semanas atrás


    Porto, Portugal Kantar Group Tempo inteiro

    At Kantar, we believe in fostering a collaborative and innovative work environment. As a world leading company, we are committed to excellence, and our FP&A team plays a crucial role in shaping the financial future of our organisation. If you are passionate about finance, possess exceptional analytical skills, and thrive in a dynamic work setting, this could...


  • Porto, Portugal Sbm Offshore Tempo inteiro

    Our Vision. SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen. Our Profile. We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at...

  • Loads Engineer

    2 semanas atrás


    Porto, Portugal Vestas Tempo inteiro

    In Vestas, we #PowerTheSolution – Can you?Vestas Technology & Operations > Research & Development (R&D) > LaC Onshore Product ResponseLoads & Control (LaC) organization, being part of Product Application and Control, is responsible for designing and optimizing Vestas' products for optimal performance, loads and control strategies to design product...


  • Porto, Portugal Vestas Tempo inteiro

    Do you seek collaboration, innovation and impact?Power Solutions & Vestas Quality > Product Solutions & Integration > Onshore Product ManagementIn the Product Solutions & Integration Onshore Department we develop the wind energy products and technologies that reduce the cost of energy and bring the highest possible value to our customers and to Vestas. In...

  • Loads Engineer

    1 dia atrás


    Porto, Portugal Vestas Tempo inteiro

    Vestas Technology & Operations > Research & Development (R&D) > LaC Onshore Product ResponseThe Loads & Control (LaC) organization, being part of Product Application and Control, is responsible for designing and optimizing Vestas' products for optimal performance, loads and control strategies to design product responses to market roadmap requirements, and...