Workforce Optimization

Há 5 dias


Porto, Portugal Five9 Tempo inteiro

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

**Responsibilities**:

- Manage the strategic and day-to-day operational and tactical aspects of multiple customers facing WFO and associated projects.
- Effectively communicate plans, progress, and status/updates to both internal staff and customer stakeholders.
- Articulate the value of Five9's Professional Services through presentations, demonstrations, and open discussion with customers and prospects.
- Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers' needs.
- Mitigate project risk by proactively recognizing and communicating challenges, managing changes, and providing contingency plans that enable customer success.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.

**Qualifications**:

- Experience implementing WFO and or Contact Center solutions with products such as Verint, NICE, Pipkins, and VO.
- Solid technical knowledge and or hands-on experience with SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices.
- Four years of experience, with a minimum of 2 years in a Project Management position in WFO and or Technical Services organization.
- Excellent written and verbal skills.
- BA/BS or equivalent experience.
- Strong combination of project management and technical call center skills along with excellent customer communication skills.
- Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.
- Self-starter possessing excellent time management skills and be able to manage multiple implementation and sales activities simultaneously.

**Benefits**:

- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays

LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.



  • Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Workforce Analyst

    4 semanas atrás


    Porto, Portugal KANTAR Tempo inteiro

    We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...

  • Workforce Analyst

    2 meses atrás


    Porto, Portugal Kantar Group Limited Tempo inteiro

    We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...

  • Workforce Analyst

    2 meses atrás


    Porto, Portugal Grabjobs Portugal Tempo inteiro

    We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...

  • Workforce Analyst

    4 semanas atrás


    Porto, Portugal Kantar Group Limited Tempo inteiro

    We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...

  • Workforce Analyst

    Há 7 dias


    Porto, Portugal Kantar Group Limited Tempo inteiro

    We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...

  • Workforce Analyst

    4 semanas atrás


    Porto, Portugal Grabjobs Portugal Tempo inteiro

    We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...

  • Workforce Support Specialist

    4 semanas atrás


    Porto, Portugal FARFETCH Tempo inteiro

    **OPERATIONS** We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments, and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create...


  • Porto, Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...

  • Workforce Optimization

    2 semanas atrás


    Porto, Porto, Portugal Five9 UK Tempo inteiro

    Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...

  • Workforce Optimization

    2 semanas atrás


    Porto, Porto, Portugal Five9 UK Tempo inteiro

    Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...

  • Workforce Optimization

    2 semanas atrás


    Porto, Porto, Portugal Five9 Tempo inteiro

    Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in...

  • Workforce Analyst

    2 semanas atrás


    Porto, Porto, Portugal Kantar Group Limited Tempo inteiro

    We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...

  • Workforce Analyst

    2 semanas atrás


    Porto, Porto, Portugal Kantar Group Limited Tempo inteiro

    We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...


  • Porto, Porto, Portugal Sitel Group Tempo inteiro

    Learn, Lead & Grow at Sitel GroupWe believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.- GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We...


  • Porto, Portugal Five9 UK Tempo inteiro

    Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...


  • Porto, Portugal Five9 Tempo inteiro

    Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...


  • Porto, Portugal Five9 UK Tempo inteiro

    Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...


  • Porto, Portugal Foundever™ Tempo inteiro

    Come and work with us.We are looking for a talented and accomplished  Scheduler to join our team.Our  client  is one of the largest online travel agencies worldwide, with more than 20M customers.As a  Scheduler in this project, your daily responsibilities will include: To maximize efficient utilization of resources for schedules that have been released...


  • Porto, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers. As a Scheduler in this project, your daily responsibilities will include:To maximize efficient utilization of resources for schedules that have been released...