![Five9 UK](https://media.trabajo.org/img/noimg.jpg)
Workforce Optimization
Há 4 dias
Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact centre software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
In this role, the **Associate Project Manager** will be responsible for the delivery and Project Management related to Five9's WFO Commercial solutions, implementation, and deployment of technical and business solutions to clients. The APM will proactively and systematically progress through basic, intermediate, and advanced understanding of project management competencies, including project financials, project scheduling, risk management, and project plan development.
This position will assist in facilitating Five9's Project Management Methodology and practices to manage all phases of the WFO implementation and contributes to the direct support of other functional project teams in the planning and execution of the job, including resolving issues, managing resources, project coordination, and oversight of project accounting.
As a key contributor to the Professional Services Team, we are looking for a passionate, self-managed individual who can work well with a cohesive team to help us delight our customers and grow our business.
**Key Responsibilities**:
- Assist in leading our WFO implementation projects for our Commercial customers using Five9 methodology, tools, and fundamentals of Five9 Project Management practices.
- Effectively communicate goals, progress, and status/updates to Sr Project Manager and customer stakeholders.
- Assist in formulating Implementation plans that meet Customers' requirements.
- Support the Sr Project Manager as needed to help mitigate project risk by proactively recognising and communicating challenges and providing contingency plans that enable customer success.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organisation.
**Key Requirements**:
- Technical knowledge or hands-on experience with Saas, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices.
- Excellent written and verbal skills.
- BA/BS or equivalent experience.
**Benefits**:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
LI-RS1 #LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
-
Workforce Optimization Business Analyst
4 semanas atrás
Porto, Portugal FARFETCH Tempo inteiroFARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...
-
Workforce Analyst
3 semanas atrás
Porto, Portugal KANTAR Tempo inteiroWe’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...
-
Workforce Support Specialist
3 semanas atrás
Porto, Portugal FARFETCH Tempo inteiro**OPERATIONS** We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments, and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create...
-
Workforce Analyst
2 meses atrás
Porto, Portugal Kantar Group Limited Tempo inteiroWe're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...
-
Workforce Analyst
2 meses atrás
Porto, Portugal Grabjobs Portugal Tempo inteiroWe're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...
-
Workforce Analyst
4 semanas atrás
Porto, Portugal Kantar Group Limited Tempo inteiroWe're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...
-
Workforce Analyst
Há 5 dias
Porto, Portugal Kantar Group Limited Tempo inteiroWe're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...
-
Workforce Analyst
4 semanas atrás
Porto, Portugal Grabjobs Portugal Tempo inteiroWe're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...
-
Workforce Optimization Business Analyst
2 semanas atrás
Porto, Porto, Portugal FARFETCH Tempo inteiroFARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...
-
Workforce Optimization
2 semanas atrás
Porto, Porto, Portugal Five9 UK Tempo inteiroFive9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...
-
Workforce Optimization
2 semanas atrás
Porto, Porto, Portugal Five9 Tempo inteiroFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in...
-
Workforce Optimization
2 semanas atrás
Porto, Porto, Portugal Five9 UK Tempo inteiroFive9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...
-
Workforce Analyst
2 semanas atrás
Porto, Porto, Portugal Kantar Group Limited Tempo inteiroWe're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...
-
Workforce Analyst
2 semanas atrás
Porto, Porto, Portugal Kantar Group Limited Tempo inteiroWe're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...
-
Workforce Optimization
Há 4 dias
Porto, Portugal Five9 Tempo inteiroFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...
-
Workforce Optimization
Há 3 dias
Porto, Portugal Five9 UK Tempo inteiroFive9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to...
-
Workforce Optimization
Há 3 dias
Porto, Portugal Five9 Tempo inteiroFive9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...
-
Workforce Scheduler for Airbnb
2 semanas atrás
Porto, Porto, Portugal Sitel Group Tempo inteiroLearn, Lead & Grow at Sitel GroupWe believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.- GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We...
-
Porto, Portugal Foundever™ Tempo inteiroCome and work with us.We are looking for a talented and accomplished Scheduler to join our team.Our client is one of the largest online travel agencies worldwide, with more than 20M customers.As a Scheduler in this project, your daily responsibilities will include: To maximize efficient utilization of resources for schedules that have been released...
-
Workforce Scheduler for an online travel agency
2 semanas atrás
Porto, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished Scheduler to join our team. Our client is one of the largest online travel agencies worldwide, with more than 20M customers. As a Scheduler in this project, your daily responsibilities will include:To maximize efficient utilization of resources for schedules that have been released...