Application Support Specialist

3 semanas atrás

Coimbra, Portugal Anova Tempo inteiro

**Application Support Specialist**

**Minimum 2 years’ Experience**

**Coimbra, Portugal**

Examples:
**Make a measurable and mission-critical impact.**

**About the Role**:

- Work hours are 11:00am - 8:00pm.
- Collaborate with development teams to identify root causes of issues and implement solutions or workarounds as needed.
- Document support procedures, resolutions, and frequently asked questions to build a knowledge base for reference and training purposes.
- Monitor system performance and proactively identify potential issues or areas for improvement, taking appropriate action to mitigate risks and maintain optimal performance.
- Manage and prioritize incoming support tickets and service requests, ensuring timely resolution within defined service level agreements (SLAs).
- Escalate complex or unresolved issues to appropriate teams or third-party vendors, maintaining clear communication and follow-up until resolution is achieved.
- Identify opportunities for process improvements and automation to streamline support workflows and enhance overall efficiency.

**What you’ll need to succeed**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proficiency in scripting languages (e.g., PowerShell, Python) and familiarity with automation tools is a plus.
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Proactive customer success professional adept at anticipating and addressing client needs to drive customer satisfaction.
- Effective communication skills, with the ability to interact professionally with end-users, stakeholders, and cross-functional teams.
- Fluent English speaking and writing skills required for effective communication.
- Detail-oriented, organized, and able to prioritize tasks in a fast-paced environment.
- Certifications such as ITIL Foundation, Microsoft Certified: Azure Administrator Associate, or similar are desirable but not required.

**ABOUT ANOVA**

We are very proudly “one” Anova — built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,000,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world more safe, efficient, and reliable.

We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance, to recognition and reward, and so much more — we've got you covered.
- Benefits based on best practices from around the world.
- People putting people first.
- Work that works for you.

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