Coimbra IT Support Specialist
2 semanas atrás
Company Overview: Talkdesk is a pioneering company dedicated to revolutionizing the customer experience, empowering organizations globally to make the impossible possible.
Salary: Competitive salary ranging from $60,000 to $80,000 per annum, depending on experience.
Job Description: As an IT Support Representative, you will be the face of our company, providing exceptional service desk support to all employees. Your responsibilities will include addressing and resolving technical issues related to software and hardware, documenting support interactions, and contributing to developing a knowledge base.
Required Skills and Qualifications:
- 1+ years experience in a similar role
- Proficiency in macOS and Windows deployment and support
- Familiarity with SaaS applications support using Google Workspace, MDM tools, Okta, and other proficiency tools
- Ability to diagnose and resolve hardware and software issues
- Strong verbal and written communication skills to interact effectively with end-users
Benefits: In addition to a competitive salary, we offer a range of benefits, including opportunities for professional growth and development, a dynamic and inclusive work environment, and a chance to be part of a pioneering company that is making a real difference in the world.
Work Environment and Physical Requirements: This role involves primarily office-environment work, extended periods of sitting or standing, and computer-based work. Limited lifting and equipment usage are required.
Inclusivity and Diversity: At Talkdesk, we believe that diversity and inclusion are essential to our success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their best work.
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