Technical Support Specialist

1 semana atrás


Coimbra, Coimbra, Portugal Talkdesk 2 Tempo inteiro

We are looking for a skilled Technical Support Specialist to join our team at Talkdesk 2. In this role, you will be the primary point of contact for internal customers, providing exceptional support and assistance with technical issues related to software and hardware.

Responsibilities

  • Customer Service: Provide prompt and professional support to internal customers via phone, email, or chat.
  • Troubleshooting: Diagnose and resolve technical issues related to software and hardware using problem-solving skills and technical expertise.
  • Documentation: Maintain accurate records of support interactions, including incident reports and knowledge base articles.
  • Collaboration: Work closely with cross-functional teams to identify and address technical issues, improving overall service delivery.

Requirements:

  • Experience: Minimum 1 year of experience in a similar technical support role.
  • Skills: Proficiency in macOS and Windows deployment and support, as well as familiarity with SaaS applications such as Google Workspace, MDM tools, Okta, and other proficiency tools.
  • Certifications: Ability to diagnose and resolve hardware and software issues, with strong verbal and written communication skills to interact effectively with end-users.
  • Languages: Proficiency in English (B2 level minimum).
  • Location: Based in Coimbra, Portugal, with some on-premise work required.

About Us:

Talkdesk 2 is a leading provider of cloud-based contact center solutions, recognized for its innovative approach to customer experience management. Our team is passionate about delivering exceptional service to our clients, and we're seeking like-minded professionals to join us in achieving this goal.

What We Offer:

  • Competitive Salary: €45,000 per annum, depending on experience.
  • Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities: Professional growth and development opportunities, including training and certification programs.


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