IT Technical Expertise Specialist
Há 6 dias
Buscojobs Portugal is seeking a skilled IT Technical Expertise Specialist to contribute to the continuous improvement of technologies supporting OM Digital Solutions business divisions. The successful candidate will play a crucial role in providing support for day-to-day operations at the onsite IT Support Desk, handling end-user and partner requests.
Job DescriptionThe IT Technical Expertise Specialist will be responsible for designing and implementing Level 1-3 monitoring and escalation systems, ensuring security and infrastructure health, and enhancing customer experience through effective technical documentation.
Essential Duties and Responsibilities- Monitor and manage ticket queues daily to meet service-level commitments.
- Follow through and track escalated and active issues, ensuring timely resolution to meet or exceed customer expectations.
- Manage assets and surplus inventory, including hardware and peripherals.
- Demonstrate a deep understanding of Cloud technology and Software as a Service model.
- Assist in Service Quality Management and cross-process compliance within the operations team and throughout the IT Organization.
- Specific knowledge of Workplace management tools: Active Directory, Windows & Azure administration, Office 365 Suite, Deployment and Update Tools, ITSM tools, etc.
- Proficiency with cloud-based infrastructure, namely Azure, and AWS.
- 3 or more years of technical support experience, providing Level 1 through 3 support for complex hardware and software issues.
- Excellent English oral and written communication skills (C1), with the ability to communicate technical concepts to both technical and non-technical audiences.
- A fast-paced and dynamic organization
- Flexible working hours
- 24 days of holiday time each year
- Birthday day off
- Health care benefits
- Bonus participation
€50,000 - €65,000 per annum
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