IT Technical Specialist Position for Technology Innovation
1 semana atrás
We are seeking an IT Technical Specialist at OM Digital Solutions GmbH, a dynamic organization that offers a fast-paced and collaborative environment.
About the RoleThis position involves providing technical support for day-to-day operations, handling end-user and partner requests, designing and implementing monitoring and escalation systems, ensuring security and infrastructure health, and enhancing customer experience through effective technical documentation.
Key Responsibilities:- Monitor and manage ticket queues daily to meet service-level commitments.
- Follow through and track escalated and active issues, ensuring timely resolution to meet or exceed customer expectations.
- Manage assets and surplus inventory, including hardware and peripherals.
- Demonstrate a deep understanding of Cloud technology and Software as a Service model.
- Assist in Service Quality Management and cross-process compliance within the operations team and throughout the IT Organization.
- Specific knowledge of Workplace management tools: Active Directory, Windows & Azure administration, Office 365 Suite, Deployment and Update Tools, ITSM tools, etc.
- Provide support for troubleshooting and resolving CDN-related issues.
- Collaborate with cross-functional teams to integrate CDN solutions seamlessly into our e-commerce architecture.
- Proficiency with cloud-based infrastructure, namely Azure, and AWS.
- 3 or more years of technical support experience, providing Level 1 through 3 support for complex hardware and software issues.
- A competitive salary of €50,000 - €70,000 per year, depending on experience.
- Flexible working hours.
- 24 days of holiday time each year.
- Birthday day off.
- Health care benefits.
- Bonus participation.
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