IT Technical Specialist Position for Technology Innovation

1 semana atrás


Coimbra, Coimbra, Portugal Buscojobs Portugal Tempo inteiro

We are seeking an IT Technical Specialist at OM Digital Solutions GmbH, a dynamic organization that offers a fast-paced and collaborative environment.

About the Role

This position involves providing technical support for day-to-day operations, handling end-user and partner requests, designing and implementing monitoring and escalation systems, ensuring security and infrastructure health, and enhancing customer experience through effective technical documentation.

Key Responsibilities:
  • Monitor and manage ticket queues daily to meet service-level commitments.
  • Follow through and track escalated and active issues, ensuring timely resolution to meet or exceed customer expectations.
  • Manage assets and surplus inventory, including hardware and peripherals.
  • Demonstrate a deep understanding of Cloud technology and Software as a Service model.
  • Assist in Service Quality Management and cross-process compliance within the operations team and throughout the IT Organization.
Requirements:
  • Specific knowledge of Workplace management tools: Active Directory, Windows & Azure administration, Office 365 Suite, Deployment and Update Tools, ITSM tools, etc.
  • Provide support for troubleshooting and resolving CDN-related issues.
  • Collaborate with cross-functional teams to integrate CDN solutions seamlessly into our e-commerce architecture.
  • Proficiency with cloud-based infrastructure, namely Azure, and AWS.
  • 3 or more years of technical support experience, providing Level 1 through 3 support for complex hardware and software issues.
What We Offer:
  • A competitive salary of €50,000 - €70,000 per year, depending on experience.
  • Flexible working hours.
  • 24 days of holiday time each year.
  • Birthday day off.
  • Health care benefits.
  • Bonus participation.


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