Technical Support Specialist with IT Infrastructure Expertise
Há 1 mês
About Om Digital Solutions Gmbh
Om Digital Solutions Gmbh is a dynamic organization that requires innovative individuals to contribute to the continuous improvement of its technologies. The company offers a fast-paced environment and the opportunity to bring creative ideas to the table.
Job Description:
We are seeking an experienced Technical Support Specialist to join our team. This role involves providing day-to-day IT support, handling end-user and partner requests, and designing monitoring systems to ensure security and infrastructure health.
Key Responsibilities:
Manage ticket queues daily to meet service-level commitments.Follow through and track escalated and active issues, ensuring timely resolution.Demonstrate expertise in Cloud technology and Software as a Service model.Assist in Service Quality Management and cross-process compliance within the operations team.Participate in incident management processes and support coordination efforts.Prepare technical reports related to services.Support improvement actions derived from incidents and proposals.Required Skills and Qualifications:
The ideal candidate will have 3+ years of technical support experience, proficiency in Cloud infrastructure (Azure, AWS), and excellent communication skills. Familiarity with SQL, web development programming skills, and experience with Snowflake, Power BI & Web Analytics tools are also desirable.
Benefits:
We offer flexible working hours, 24 days of holiday time each year, birthday day off, healthcare benefits, and bonus participation.
Estimated Salary: $75,000 - $90,000 per annum, based on location and industry standards.
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