Technical Support Service Manager

Há 1 mês


Coimbra, Coimbra, Portugal Phiture Tempo inteiro

About the Role: We are seeking an exceptional Technical Support Service Manager to lead our Support teams in delivering world-class service to our customers. The ideal candidate will have a proven track record of managing high-performing teams, excellent technical expertise, and a customer-focused attitude.

Key Responsibilities:
• Manage a professional Support team, ensuring they are skilled, motivated, and delivering excellent service to customers.
• Implement and maintain operational processes, ensuring all customer cases are responded to within SLAs and in a professional manner.
• Act as the customer escalation contact, resolving complex issues and ensuring customer satisfaction.
• Contribute to the development of the Support knowledge base, ensuring accurate and up-to-date information is available to team members.
• Lead the team's continuous improvement initiatives, driving process enhancements and service delivery excellence.

Requirements:
• Extensive Linux CLI experience at a technical level, with a proven track record of problem-solving and troubleshooting.
• Leadership experience, preferably with team management, and a customer-focused mindset.



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