Customer Experience Intern

3 semanas atrás


Lisboa, Portugal NIVERSITYPLACES - SERVIÇOS DE INTERNET, LDA Tempo inteiro

Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atomico, Octopus Investments, Shilling Capital Partners, and Caixa Capital to help us achieve this better and faster.

We are an internationally-minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust, and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.

**About the Operations Team**

**In this role, your mission is**:

- Identify customer problems and provide appropriate solutions;
- Create/update help tickets to document customer interactions;
- Proactive communication with landlords, in order to update the right availability of our listings;
- Being open to participating in different project(s) created to build engagement with our customers.

**Requirements**:
**What is the profile we are looking for?**
- Fluent/Native in Spanish, Portuguese, and English (other languages are a plus);
- Enrolled in university or recently graduated;
- International-minded and able to cope with spending some time working alongside talented people from 16 different nationalities;
- A mix of an easy-going-communicative-proactive-dynamic-funky-positive person who is not afraid to jump into this amazing environment
- We also expect you to be flexible and have an eagerness to learn since it’s the greatest recipe to thrive in a startup environment.

**What else do you need to know?**
- This role is based in Lisbon, although it is currently remote.
- An internship contract with a duration of **6 months**:

- An internship grant + meal allowance will be provided
- An amazing experience within an international environment
- Required availability of 40 hours a week

Does it sound like the job for you?

Great

**Note: Please send your CVs in English



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