Reporting Analyst

3 semanas atrás

Lisboa, Portugal WTW Tempo inteiro

Reporting Analyst
- Lisbon, PT

March 13, 2024

**The Role**

The Global Delivery Center (GDC) is an internal service center that provides high quality and efficient international benefits business and brokerage operations and support on both a global and local level. Work performed within the Center includes flexible benefits administration, global benefits database management, reporting and consolidation, benchmarking, contract renewal analysis, claims tracking and resolution, billing and commissions, transition project management, and benefit audit support.

**What will you do?**

To support the delivery of that strategy, you will:

- Collaborate with stakeholders to identify key performance indicators (KPIs) and reporting requirements necessary for the smooth operation of the Lisbon hub to ensure the success of transitions and ensure the team is stabilized by the end of 2024.
- Design and develop comprehensive reporting frameworks that align with business objectives and facilitate data-driven decision-making.
- Create interactive and visually appealing dashboards that provide insights into operational performance Analyse data trends, patterns, and anomalies to identify areas for improvement and increase operational efficiency.
- Work closely with cross-functional teams, including Operations, Finance, and IT, to gather data sources and ensure data integrity and consistency.
- Develop automated reporting processes to streamline data collection, analysis, and reporting tasks.
- Provide training and support to end-users on accessing and interpreting reports and dashboards effectively.

**What are we looking for?**
- 3+ years’ experience working in reporting, ideally gained in a benefit consulting / brokerage firm, at an insurance company, or an outsourcing company doing insurance or operations processes
- University degree (preferably in a program with a heavy emphasis on mathematics or business)
- Proficient in English with excellent written and verbal communication skills
- Well organized and detail oriented
- Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
- Proven ability to identify and resolve complex issues
- Capacity for synthesis
- Customer orientation and ability to respond to all types of communications effectively and efficiently
- Self-starter attitude with the ability to establish priorities, work independently and with limited supervision
- Ability to ask the right questions and seek help where appropriate
- Proactive collaboration with a global team includes taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
- Continuous improvement mindset - increasing task efficiency and effectiveness with each product or service repetition

**Technical skills and experience**:

- Strong analytical, creative and integrative skills
- Experience with data entry, validation and manipulation
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint
- Power BI knowledge is an advantage

**What’s in it for you?**

In WTW, you’ll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues

In addition to our attractive remuneration package, we offer:

- **Work-life balance.** Mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Hybrid working is more than just a buzzword for us.
- **Monetary benefit.** An attractive, performance-related remuneration system.
- **Internationality.** An international management consultancy and the security of a global corporation with renowned customers.
- **Development opportunities.** A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
- **Cooperation.** Learning from each other and making decisions together, collegial, appreciative and dynamic.
- **Customer contact.** Quickly take responsibility.
- **Corporate events.** Together we celebrate our successes and our community.

**WTW is an equal opportunity employer.

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