Vip Support Manager
8 meses atrás
**Responsibilities**:
- Initiate and maintain ongoing contact with VIP clients to build and nurture strong, long-lasting relationships.
- Keep VIP clients informed about current promotions, bonuses, and exclusive privileges and address their inquiries and suggestions promptly.
- Collaborate with other departments to ensure the seamless fulfillment of VIP clients' requests.
- Analyze client data and generate reports on VIP client activities to evaluate the efficacy of the loyalty program.
- Assist in planning and organizing VIP events and promotions to attract and retain VIP clients.
**Requirements**:
- Previous experience in the hospitality and customer service industry, with a preference for experience in casinos or a related field.
- Strong organizational and time management skills to handle multiple client interactions and requests.
- The ability to convey a high level of professionalism and courtesy during all interactions with clients.
- Fluency in Hindi, Bengali, and English is required
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