Customer Success Associate

Há 6 dias


Lisboa, Portugal Variacode Software SpA Tempo inteiro

Overview of the Role
The Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.
Hiring talent at PagerDuty is a serious business. We believe that customer success is just as important to the growth of a company as sales, marketing or engineering. We are looking for a Customer Success Associates at PagerDuty to partner with our Customer Success Managers (CSM's), and operate as a supporting contact for requests from our most strategic customers. They focus on maximizing customer value and accelerated adoption of PagerDuty across the strategic customer base. You’ll also be working across various teams within the organization to help drive process improvements and efficiencies.
Do you enjoy working directly with customers? Do you feel comfortable leading a virtual customer meeting? Do you love asking questions and learning? Do you have a growth mindset? Then our Customer Success Associate position is the perfect role for you. Responsibilities Partner with the Customer Success team to ensure that we are on track to achieve and exceed success metrics on the assigned book of business
Ensure that every client derives the most value possible from PagerDuty through education and support
Help CSM's prepare client presentations for meetings
Provide general account support, while also gaining client-facing experience
Research accounts, identify key players and initiate outreach with customers
Support the on-boarding process for new accounts to ensure successful implementations
Document product feedback from customers and advocate for feature enhancements to product team

At Variacode, we're more than just a tech company - we're a passionate, vibrant team fueling the accelerated growth of businesses worldwide. We're enthusiasts for everything AI, DevOps, automation, software architecture, and development. But our expertise doesn't stop there - we also provide top-tier consultancy services to our clients.

Our driving force? A relentless pursuit of quality, guided by agile methodologies and a shared love for technology. We're not just employees; we're innovators, pioneers, tech geeks who love what we do and get a thrill from seeing our clients succeed. And now, we're inviting you to become part of our story, to imbue your passion into our mission, and to help us push the boundaries of what's possible. Come, join Variacode - let's shape the future of technology together.

**Requisitos**:
A bachelor's degree in Marketing, Business or related field
0-2 years of experience in a customer facing role such as Customer Support or Customer Success
Excellent interpersonal and communication skills — written and verbal
Strong time management skills and ability to balance multiple deliverables as you’ll be working in a high volume environment
You are passionate and have a drive to learn on the job from other team members
Able to handle pressure, results oriented, and an excellent standout colleague

Beneficios

Remote culture.
Variacode Stock Options if the employee has been in the company for more than one year.

**Bonus**:
**Two times in the year**: September 18th and December 25th.
10% of the monthly salary if the employee has less than one year in the company.
15% of the monthly salary when the employee has been in the company for more than one year.
Paid Leave days.

**Additional Programs**:
5% sales commissions if you bring a sales opportunity, and the opportunity is won.
USD $500 if you bring a new employee using our referral program.


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