Customer Success Associate

3 semanas atrás

Lisboa, Portugal DSwiss Tempo inteiro

DSwiss AG was founded in 2008 in Zurich and is a worldwide leading provider of highly secure digital services. We offer digital safes, mailboxes for bank document delivery and secure exchange platforms for financial advisors and customers: secure, reliable and fully GDPR compliant. DSwiss meets the highest security standards for cloud solutions and boasts an impressive client portfolio of leading European banks, insurance companies and security service providers. In addition, DSwiss provides the award-winning online password and file manager SecureSafe with more than 1 Million users worldwide.

Our Customer Success must have analytical skills and a passion for technical issues, you are eager to solve technical problems and are driven to provide excellent service to satisfy customers. You will help us process support requests from our consumer and business customers, and act as an interface between customers and the internal support organization.

**Your responsibilities and goals**
- Identify customer issues and resolve them proactively, quickly and effectively.
- Provide product/service information, recommendations, and instructions
- Monitor and adhere to service level agreements (SLAs) to ensure timely and efficient customer support
- Identifying opportunities to win back customers and actively seeking to strengthen customer relationships
- Skilled customer and internal communication and coordination
- Provide technical analysis of software related challenges
- Proactively contribute ideas, innovations, and solutions
- Clear customer orientation with a focus on proactively supporting customers with their concerns and problems
- Understanding customer needs and responding to them effectively
- Reliability, high sense of responsibility, independent and conscientious way of working
- Successfully completed apprenticeship or ongoing studies/training in an IT field
- Experience in a support organisation or in customer service is an advantage
- Analytical approach to solving problems
- ** Fluent German & English**

**What we offer**
- DSwiss is a socially competent and innovative team with open-door mentality.
- Personal responsibility, independence and the possibility to create value.
- Develop, learn and contribute within a highly talented and experienced team.
- Based in Lisbon with occasional travel to Switzerland.
- Attractive terms and conditions, including a hybrid work model in Lisbon city center.
- 25 days of vacation.
- Access to health insurance and additional perks.

**Work model: Hybrid in Lisbon.**

Sounds like your fit? We're looking forward to hearing from you

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