Front End People Experience Manager

5 meses atrás

LindaaVelha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

**Front End **People **Experience** **Manager**

**Position Snapshot**
Location: NBS Lisbon, Portugal

Type of contract: permanent

**About us**

**Nestlé Business Services (NBS) **is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
**If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS**

**Position Summary**

We are looking for an Employee Facing Solutions Manager reporting to the People Experience and ELC Global Lead. In this role, you will design, oversee, and improve the experience that Nestle employees have with HR business services front end solutions. The solutions encompass contact center operations, information search engines and chatbot technologies. You will focus on delivering experience which every employee would like to use and recommend to others.

**A day in the life of...**
- You engage with our employees to learn, understand, and try their experience with front-end solutions.
- You visualize employee experience through Employee Journey Maps, focusing on touchpoints and their emotional impact.
- You identify opportunities for better experiences and turn them into improvements pipeline.
- You mobilize and lead cross functional task force teams to turn design into prototypes.
- You share your knowledge and exchange with our global networks to promote good practices and scale up innovation.
- You communicate the experience levels and improvements through meaningful and employee-centric metrics, building common understanding based on data.

**What will make you successful**
- At least 2 years’ experience in positions related to customer service management or contact center management.
- Functional experience of contact center telephony systems, request management, chatbots.
- Understanding of customer experience measures and ability to draw insights from data for driving fact-based improvements.
- Strong English communication skills to share your ideas and convince others.

**What we offer**

Here at NBS Lisbon we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal Allowance Card
- Flex Benefits - At NBS you can chose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee) at the office.
- Shop with special discounts for employees

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