Central Support Analyst

4 semanas atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

**About the job**

The Central Support Analyst mission is to be in charge of user support, incident management and communication,and to present NeoLink to the users. NeoLink is the BNP's client reporting website which allows the clients (internal staff and external users) to view and generate reports linked to their activities. The users can also send instructions (settlement, cash, CA response, NAV validation, etc.) from the tool

**Your Main Activities Are**

Support of local NeoLink Support Branches (manage level 2 support), assist Client Services teams in their major client projects and assist local teams in the recovery or sharing of support tasks

Assist customers in their work and projects related to the NeoLink solution; coordinate the establishment of electronic links with our customers; provide advice to our customers on our available solutions (management instructions, reporting...)

Participate in the evolutions of the NeoLink solution: refit user evolution requests; participate in the definition of needs and user tests; participate in monitoring and identifying malfunctions; present new features to NeoLink

community

Incident Management: detect incidents; coordinate with APS and Operations the resolution of incidents; publish communication to local NeoLink Support teams and NeoLink community; record, process and track incidents until resolved

**Profile and Skills to Success**

Bachelor’s degree

Advanced level of English

Ability to collaborate / teamwork

Good communication skills (both oral & written)

Attention to detail / rigor

Adaptability

Ability to understand, explain and support change

Creativity & innovation / problem solving

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- ** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;

**Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services;

**Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- (Opens in a new tab)
- In case you are selected for this role, further documentation will be requested to support your hiring process.

  • Central Support Analyst

    Há 2 dias

    Lisboa, Portugal BNP Paribas Tempo inteiro

    CENTRAL SUPPORT ANALYST (JOB NUMBER: 2405CIBO18237) **About the job** - The Central Support Analyst mission is to be in charge of user support, incident management and communication,and to present NeoLink to the users. NeoLink is the BNP's client reporting website which allows the clients (internal staff and external users) to view and generate reports...

  • Support Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Support Analyst (m/f) - Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our...

  • Support Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Support Analyst (m/f) - Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our...

  • 2nd Line Support Analyst

    Há 5 dias

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 11897_2nd Line Support Analyst **Descrição**: Application Support **Perfil**: We are looking for an 2nd Line Support Analyst to integrate a project in Lisbon. **Oferecemos**: - Personal accompaniment focused on Career Management; - Continuous and personalized Training and Certification through our own Learning Center; - Solidity; - Trust...

  • Outsystems Support Analyst

    2 meses atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 11846_Outsystems Support Analyst **Descrição**: Outsystems Developer **Perfil**: We are looking for Outsystems Support Analyst to integrate a project in Lisbon. - Outsystems objectoriented programming skills, and strong analytical and design skills; - 5 yrs. experience; - Experience with development tools such as Visual Studio; - A thorough...

  • Senior It Support Analyst

    Há 12 horas

    Lisboa, Portugal Employment Pro Limited Tempo inteiro

    Buscar vagas de emprego e oportunidades de carreiraEncontramos 87 vagas para Vagas de emprego senior-it-support-analyst . Receba alerta de vagas em seu email. Registre-se agora! Função: IT Support AnalystEmpresa: Noesis PortugalTipo: Full-timeContrato: Contrato sem termoLocalidade: PortoFunção: IT SupportEmpresa: KCS ITTipo: Full-timeContrato:...

  • Application Support Analyst

    1 semana atrás

    Lisboa, Portugal Singularity Digital Enterprise Tempo inteiro

    **Application Support Analyst**: - Ref.: JOB-1623 Location: Lisbon We're always searching for new talentand that might be you! - At the moment, we have an opportunity for an - **Application Support Analyst** Main Responsibilities: - Resolving incidents; - Answering user requests; - Monitoring production environments; - Ensure daily communication &...

  • Application Support Analysts Risk Support Team

    Há 1 mês

    Lisboa, Portugal Winprovit Tempo inteiro

    We have a challenge for you - Application Support Analysts | Risk Support Team - Hybrid Model - Banking Industry What we are looking for: - Understanding of SQL; - Understanding of Linux/Unix and Windows Server; - Familiarity of ITIL processes and methods; - Good knowledge of Microsoft products; - Liaise with the business, development and other support...

  • Support Analyst

    Há 5 dias

    Lisboa, Portugal askblue Tempo inteiro

    We operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors. We are currently looking for a **Support Analyst** to integrate one of your project teams in **Lisbon**. **Main Tasks**: Functional Support: - Assist back-office users (our clients) in their day to...

  • Support Analyst

    2 semanas atrás

    Lisboa, Portugal Capgemini Tempo inteiro

    At Capgemini Portugal we are looking for a Support Analyst to join one of our clients in the banking sector. If you have at least 2 years of experience in Finance Industry and you are looking for new challenges in Lisbon to help you evolve as a professional, Capgemini Portugal is the place for you. Main Responsibilities - Analyse change requests...

  • Support Analyst

    Há 1 mês

    Lisboa, Portugal Capgemini Tempo inteiro

    At Capgemini Portugal we are looking for a Support Analyst to join one of our clients in the banking sector. If you have at least 2 years of experience in Finance Industry and you are looking for new challenges in Lisbon to help you evolve as a professional, Capgemini Portugal is the place for you. Main Responsibilities - Analyse change requests...

  • Support Analyst

    1 dia atrás

    Lisboa, Portugal Winning Tempo inteiro

    Na WINNING CONSULTING procuramos um perfil de **Support Analyst** para se juntar à nossa equipa de consultoria num projeto importante em Lisboa (híbrido). **TAREFAS/FUNÇÕES** - Dar suporte de 1 linha; - Manter um registo adequado da resolução através do sistema CRM Utilizar a base de dados de gestão do conhecimento para encontrar soluções para os...

  • Technical Support Analyst

    2 meses atrás

    Lisboa, Portugal HR4U, Lda. Tempo inteiro

    **TECHNICAL SUPPORT ANALYST, Lisbon - Portugal** Your role You will be providing support to customer within the Centre of Integration Expertise. As the first point of contact, you are required to respond to customer queries, analyses, resolve basic integration incidents and handle common service requests. In addition, you will proactively monitor client...

  • IT Support Analyst

    2 semanas atrás

    Lisboa, Portugal Singularity Digital Enterprise Tempo inteiro

    **IT Support Analyst**: Ref.: JOB-1638 Location: Lisbon, Portugal We're always searching for new talentand that might be you! At the moment, we have an opportunity for an **IT Support Analyst.** **Main Responsabilities**: - Develop and maintain strong working relationships with the Business Department at all levels to understand the business drivers;-...

  • Application Support Analyst

    Há 5 dias

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 11896_Application SuppApplication Support Analyst_ **Descrição**: Application Support **Perfil**: We are looking for an Application Support Analyst to integrate a project in Lisbon. - Knowledge and/or experience of the financial services industry (desirable); - Experience and ability to perform technical analysis, identify impacts...

  • Application Support Analyst

    Há 5 dias

    Lisboa, Portugal Singularity Digital Enterprise Tempo inteiro

    **Application Support Analyst**: Ref.: JOB-1512 Location: Lisbon We're always searching for new talentand that might be you! At the moment, we have an opportunity for an **Application Support Analyst.** **Main tasks and responsibilities**: - Resolving incidents;- Answering user requests;- Monitoring production environments;- - Ensure daily communication &...

  • Support Analyst

    3 semanas atrás

    Lisboa, Portugal Dellent Consulting Tempo inteiro

    In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services. We are looking for...

  • Support Analyst

    2 semanas atrás

    Lisboa, Portugal Dellent Consulting Tempo inteiro

    In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services. We are looking for...

  • Application Support Analyst

    Há 1 mês

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 11786_ Application Support Analyst_Lisboa **Descrição**: Application Support **Perfil**: We are looking for Application Support Analyst to integrate a project in Lisbon. - First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support; - IT working...

  • Application Support Analyst

    1 semana atrás

    Lisboa, Portugal Winprovit Tempo inteiro

    We have a challenge for you - Application Support Analyst - Hybrid Model - Banking Industry What we are looking for: - Degree in computer science, information technology, related to the technical field or equivalent experience; - More than 3 years of experience; - Knowledge of ServiceNow; - Experience in SQL/MySQL; - Experience with Oracle and Unix/Linux...