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Central Support Analyst

Há 1 mês

Lisboa, Portugal BNP Paribas Tempo inteiro

**About the job**

The Central Support Analyst mission is to be in charge of user support, incident management and communication,and to present NeoLink to the users. NeoLink is the BNP's client reporting website which allows the clients (internal staff and external users) to view and generate reports linked to their activities. The users can also send instructions (settlement, cash, CA response, NAV validation, etc.) from the tool

**Your Main Activities Are**

Support of local NeoLink Support Branches (manage level 2 support), assist Client Services teams in their major client projects and assist local teams in the recovery or sharing of support tasks

Assist customers in their work and projects related to the NeoLink solution; coordinate the establishment of electronic links with our customers; provide advice to our customers on our available solutions (management instructions, reporting...)

Participate in the evolutions of the NeoLink solution: refit user evolution requests; participate in the definition of needs and user tests; participate in monitoring and identifying malfunctions; present new features to NeoLink

community

Incident Management: detect incidents; coordinate with APS and Operations the resolution of incidents; publish communication to local NeoLink Support teams and NeoLink community; record, process and track incidents until resolved

**Profile and Skills to Success**

Bachelor’s degree

Advanced level of English

Ability to collaborate / teamwork

Good communication skills (both oral & written)

Attention to detail / rigor

Adaptability

Ability to understand, explain and support change

Creativity & innovation / problem solving

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- ** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;

**Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services;

**Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
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- In case you are selected for this role, further documentation will be requested to support your hiring process.

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