Booking Advisor for An Airline Company
3 semanas atrás
**Location**
- Lisbon, Portugal**Language**
- German***
**Description**:
**Why joining us**
Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Customer Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company
**What you’ll be doing at Webhelp**
As a **German-Speaking Booking Advisor for an Airline Company**, you will:
- Be in charge of booking management (altering, canceling, or creating new reservations)
- Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)
- Deal with claims (strikes, lateness, Cancelation etc.)
- Give real-time, accurate information that empowers the customer to make decisions.
- Go beyond the customer's service expectations so they will remember and share their great experience.
- Listen to the customer's unique situation and acknowledge their needs.
**We’ll be a great match if you**:
- **Have a high level of German (written and oral) and fluent in English (B2)**:
- Have excellent communication skills coupled with empathy and team spirit
- Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
- Have previous experience in Customer Service or as a tourism/travel representative
- For non-EU residents, it is mandatory to have a valid work permit.
**What we offer you**:
- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance (after 6 months)
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule from Monday to Saturday
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Workplace**:Work on-site in Lisbon, Portugal**
“Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide.” - **Samantha Oliveira - Customer Advisor**
**Who we are**
**Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp**,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.
Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
**If this sounds like you, join us**
**Webhelp** is an equal-opportunity employer.
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