Customer Care Specialist

2 semanas atrás


Vila Nova de Gaia, Portugal Grupo Salvador Caetano Tempo inteiro

**Informações sobre a vaga de emprego**:
Código INR/INE

**DIV_RHNR23_180**
***

Distrito/Concelho

**Porto**
***

Cidade

**Vila Nova De Gaia**
***

Código Postal

**4400-000**
***

**Portugal**
***

Indústria

**Advertising**
***

**Descrição da função**:
Esta pessoa vai fazer parte da equipa de Marketing e Transformação Digital da KINTO e a sua missão passará por implementar o princípio de “Customer Listening” com o objetivo de melhorar e transformar a relação com a KINTO numa “first class experience”.

Como é o(a) Customer Service Specialist da KINTO?
- Tem uma excelente capacidade de comunicação e mantém uma atitude empática, profissional e influenciadora com todos os stakeholders
- É focado(a) na satisfação do cliente e em lhe proporcionar uma experiência diferenciadora
- É auto-motivado(a), curioso(a) e gosta de criar impacto
- Tem um gosto especial pelo setor automóvel

Os nossos desafios
- Centralizar o feedback do cliente
- Trabalhar o NPS de forma detalhada, analisando os comportamentos dos clientes
- Propor medidas para a retenção de clientes
- Gerir diferentes fontes de informação

O que valorizamos
- Formação superior
- Experiência de trabalho em serviço de apoio ao cliente
- Bons conhecimentos de Inglês
- Capacidade de análise de dados
- Orientação para o cliente e capacidade de lidar com diferentes tipos de perfis de modo profissional
- Capacidade de multitasking e de atenção ao detalhe

O que oferecemos
Remuneração adequada à função
- Diversos benefícios em vigor e a possibilidade de trabalhar num ambiente descontraído e sempre motivado



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