Technical Service Manager

6 meses atrás

Lisboa, Portugal Crossjoin Solutions Tempo inteiro

**Crossjoin Solutions** is a portuguese IT company founded in 2009, active worldwide in more than **30 clients** (Canada, Latin America, UK, Belgium, Italy, Luxembourg, Ireland, France and Germany). Through the service we provide to our customers, we currently support **dozens of** **millions of consumers** in many different countries around the world. We deliver consulting services covering systems end to end optimization, enterprise testing, troubleshooting major incidents, incident resolution, fullstack architecture advisory, continuous integration, deployment and development acceleration, infrastructure managed services by operating in any sector whose business depends on information systems (banking, insurance, health, automotive, finance, telecommunications, etc).

**We deliver the following solutions**:

- Performance Services
- IT Administration
- Development Services
- Devops Services

We value our coworkers training. We are proud to offer personalized coaching, constant training, exciting challenges and career development. We award effort, competence and merit.

**Responsibilities**:

- Status Report;
- Customer management and meetings;
- First contact with the client, definition of the problem, diagnostic triage of the incident;
- Monitoring the Service Level Agreement;
- Coordination of the technical team;
- Coordination of work in the Competence Center.

**Requirements**:

- Bachelor's and/or Master’s in Computer Science or similar;
- 5 or more year of professional experience as an IT Operations Management and/or Technical Project Manager;
- Experience/Knowledge in many types of technological solutions (i.e. CRM, Billing, Order Management, Middlewares);
- Good level of English (minimum, B2 level).

**Nice to have**:

- Experience within APM monitoring tools (Dynatrace / AppDynamics / Datadog / NewRelic);
- Experience with JIRA and/or ELK stack;
- Knowledge in Java troubleshooting and in Cloud environments (Azure/AWS);
- Advanced level in Excel (advanced formulas, database concepts)
- Good level of Spanish.

**We offer**:

- Integration in a dynamic, goal-oriented and cooperative team;
- Health Insurance extensible to the family;
- Crosser Assistance Programme (Psychology, Psychosocial, Financial, Legal and Nutrition consultations);
- Partnership package with discounts in several areas;
- A well-structured Individual Development Plan (IDP);
- Individual Training Plan;
- Career Plan transversal to the entire company;
- Monthly GYM subscription;
- Team-building events;
- PT
- A **Crossjoin Solutions** é uma empresa portuguesa de TI fundada em 2009, ativa a nível mundial em mais de 30 clientes (Canadá, América Latina, Reino Unido, Bélgica, Itália, Luxemburgo, Irlanda, França e Alemanha). Através do serviço que prestamos aos nossos clientes, apoiamos atualmente **dezenas de milhões de consumidores** em muitos países diferentes em todo o mundo. Prestamos serviços de consultoria que abrangem a otimização de sistemas de ponta a ponta, testes empresariais, resolução de grandes incidentes, resolução de incidentes, consultoria de arquitetura fullstack, integração contínua, aceleração da implantação e do desenvolvimento, serviços geridos de infra-estruturas, operando em qualquer sector cuja atividade dependa de sistemas de informação (banca, seguros, saúde, automóvel, finanças, telecomunicações, etc.).

**Fornecemos as seguintes soluções**:

- Serviços de desempenho
- Administração de TI
- Serviços de desenvolvimento
- Serviços Devops

Valorizamos a formação dos nossos colaboradores. Orgulhamo-nos de oferecer coaching personalizado, formação constante, desafios aliciantes e desenvolvimento de carreira. Premiamos o esforço, a competência e o mérito.

**Responsabilidades**:

- Status Report;
- Gestão de cliente e reuniões;
- Primeiro contacto com o cliente, definição do problema, triagem diagnóstica do incidente;
- Monitor do Acordo de Nível de Serviço;
- Coordenação da equipa técnica;
- Coordenação de trabalhos no Competence Center.

**Requisitos**:

- Licenciatura e/ou mestrado em Informática ou similar;
- Mais de 5 anos de experiência num como Gestor de Operações e/ou Gestor de Projectos Técnicos em IT;
- Experiência/conhecimento em diversos tipos de soluções tecnológicas (i.e CRM, Billing, Order Management, Middlewares);
- Bom nível de inglês (B2 minimo).

**Valorizamos**:

- Experiência com ferramentas de monitorização APM (Dynatrace / AppDynamics / Datadog / NewRelic);
- Experiência com JIRA e ELK stack;
- Conhecimentos de troubleshooting Java e em ambientes Cloud Azure/AWS;
- Nível avançado de Excel (fórmulas avançadas, conceitos de base de dados);
- Bom nível de Espanhol.

**Oferecemos**:

- Integração numa equipa dinâmica, orientada para os objectivos e cooperante;
- Seguro de Saúde extensível à família;
- Programa de Assistência Crosser (consultas de Psicologia, Psicossocial, Financeira, Jurídica e Nutrição)

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