French Customer Advisor for Financial Services

2 semanas atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

**Do you want to offer solutions to customers with financial and credit card services?**
Are you
**French **native or fluent with strong
**English **communication skills?

Looking to make your career in a multicultural environment in sunny and happy
**Lisbon**?

**So we have the perfect opportunity for you**

Your future project: join our
**French Customer Support** team.

Our
**client **is a worldwide renowned American financial company and one of the most respected brands around the world.

As a customer service specialist in this project, your daily responsibilities will include:

- Offer solutions to customers that need assistance with financial and credit card services
- Provide customer service through phone communication
- Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible
- Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed quality goals, compliance regulations and productivity targets

To succeed in the role, you will need to have:

- Native or proficient level of **French** (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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