Payment Operations Specialist
4 meses atrás
**THE CARWOW GROUP**
Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.
What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.
**WHY JOIN US?**
Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans
As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility - building new experiences, launching new titles and listening to drivers.
Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do).
Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in
**THE ROLE**
We are seeking detail-oriented and proactive Payment Specialists to join our Sell My Car team. As a Payment Specialist, you will play a key role in supporting the onboarding of car dealers to our new wallet system, ensuring compliance with KYC (Know Your Customer) and RFI (Request for Information) regulations. You will manage day-to-day payment operations, assist dealers in maintaining sufficient funds, and support fulfilment teams for smooth collections. This role requires strong communication skills, attention to detail, and a customer-centric approach.
**WHAT YOU’LL DO**
- Assist in the onboarding process for car dealers, ensuring all required compliance steps are completed
- Monitor daily transactions within the wallet system, ensuring dealers have adequate funds to cover their winning bids
- Support fulfilment teams in coordinating collections from dealers.
- Identify and resolve payment-related issues or discrepancies promptly.
- Provide exceptional support to car dealers, addressing their inquiries and resolving issues related to payments and the wallet system.
- Act as a liaison between dealers, the fulfilment team, and other internal stakeholders to facilitate effective communication and issue resolution.
- Contribute to identifying opportunities for improvement and efficiency.
**Requirements**:
**WHAT YOU’LL NEED**
- Experience in a payments or financial operations role, preferably within the automotive, e-commerce sector, or digital wallets.
- Understanding of payment systems and compliance requirements.
- Attention to detail and ability to handle customer inquiries and escalations effectively.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
**Benefits**
**WHAT’S IN IT FOR YOU**
- Remote working
- Competitive salary to fund that dream holiday to Bali
- Share options - when we thrive, so do you
- Private Healthcare, for peace of mind, plus eyecare vouchers
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Meal allowance
- Enhanced holiday package, plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work
- For your third year anniversary, get 30 days of annual leave per year
- For your tenth year anniversary, get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- Generous learning and development budget to help you master your craft
- Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
LI-RV1
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