F2r Support Specialist

3 semanas atrás

Porto, Portugal SBM Offshore Tempo inteiro

**Req Id**:11533**Job Family**:HSSE-Q&R-OE - Systems**Location**:Porto, PT, 4100-136**Our Vision.**
- SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.**
- We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION.- #OGJS**Role Purpose.**
The Help & Support Centre team plays a global role and facilitates the digitalization of our communication channels, acting as a first point of contact for any questions from our employees, suppliers, and customers. The Help & Support Centre aims to provide accurate and standard responses, reducing the response time with a clear focus on improving user satisfaction. With a dedicated team, we expect to increase efficiencies in the day-to-day activities of our different business areas, acting as a close support function to all the departments.- Within this department, the F2R Support Specialist will then be responsible for providing support on any finance-related query and act as a first point of contact (SPOC) for business and/or external stakeholders, by answering timely, consistently and accurately to all demands. These demands may include but are not limited to providing ad-hoc reporting and analysis, providing status of account open items, provide first level support for any finance-related queries, inputting any required accounting entries, providing accounts/tax statements and, when needed, seek for support from the correspondent SMEs to ensure precision in all answered queries.**Responsibilities.**
- Support the implementation of the Help & Support Centre strategy for Finance.
- Prepare and keep process documentation and knowledge base up to date at all times.
- Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
- Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
- Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
- Contribute to the optimization, standardization & efficiency of processes and systems.
- Manage training administration.
- Be curious and creative by supporting on the identification of new areas for improvement or additional services needed.

**Requirements.**

Behaviors & Inter-personal Skills
- Strong communication skills and analytical capabilities
- Ability to handle confidential and sensitive information with tact and discretion
- Strong customer focus
- Proactive and Organized
- Collaborative mindset
- Feedback culture
- Ability to work with many interlocutors/teams
- Ability to work under pressure and to define priorities accordingly
- Knowledge and Other Skills
- Good knowledge of MS Office tools
- Experience with ServiceNow is a plus
- Good knowledge of general accounting processes
- Strong Continuous Improvement mindset
- Experience in process implementation and/or improvement.
- Education and Relevant Experience
- Bachelor's degree or equivalent in the areas of business administration, HR management or information systems or others
- 3+ years of experience in a similar position and/or experience in General Ledger/Accounting/Tax/Intercompany Accounting.

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