Customer Success Manager- Norwegian Speaker

2 meses atrás

Aveiro, Portugal Unit4 Tempo inteiro

**Company Description**:
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

We are looking for a Customer Success Manager to drive customer satisfaction and loyalty through a strong relationship. As a Customer Success Manager you leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions. You help customers discover new features and enable them to become long-term users.

**What will you do**
- Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
- Be the Voice of the customer, encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives
- Deliver added value services to leverage product value, product usage expansion and generate use cases
- Identify and drive new sales opportunities (up/cross sell) in cooperation with your colleague of Account Management
- Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
- Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviors data insights
- Establish regular cadence with customers to measure progress against the Customer Success Plan and to identify new asks and/or wants on behalf of the customer
- Be able to develop and provide (annual or quarterly) business reviews with C-level executives, practitioners, and other management with your customers
- Reach out to customers, interact with users, and/or conducts focus group meetings to work on solutions and lead into decisions

**Qualifications**:

- Minimum of 2 years of experience with ERP (U4ERP a plus) on Finance or Human Resources
- Excellent communication and relationship management skills and fluent in **English **and** Norwegian** (verbal and written) Other Nordic languages a plus
- Passion to build strong customer satisfaction
- Takes high degree of ownership over their work
- Clear communicator with professional presence with empathy and enthusiasm
- Ability to lead through influence and trust
- Experience in a similar customer centric role generating cloud software customer value with quick time to value
- Technically literate and familiar with customer engagement technologies, best practices and trends
- A Bachelors or Master degree in a relevant field

**Additional Information**:
A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. A challenging international environment with enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results.

**Videos To Watch**:
**Job Location**:

  • Norwegian Customer Serrvice

    Há 1 mês

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...

  • Norwegian Customer Serrvice

    Há 1 mês

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...

  • Norwegian Customer Serrvice

    2 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...

  • Norwegian Customer Service

    3 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Want to start a new adventure? Move to Greece and experience the Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather, try the traditional cuisine, go to the beach and visit the hotspots. Sound like an adventure for you? Take a look at this position!For one of the biggest names in financial services we are...

  • Norwegian Customer Service

    2 meses atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the...

  • Norwegian Customer Service

    2 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the...

  • Customer Success Manager – International

    Há 1 mês

    Aveiro, Portugal Elevus Tempo inteiro

    O nosso cliente é uma empresa Tecnológica que, numa lógica de crescimento, pretende reforçar a sua equipa com a integração de Customer Success Manager (mercado Asiático), para a zona o Porto.Descrição da Função:– Desenvolvimento e implementação de estratégias para o onboarding de novos clientes, garantindo a sua integração, satisfação e...

  • Norwegian Technical Support

    Há 3 dias

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this position! We are...

  • Technical Success Manager

    3 semanas atrás

    Aveiro, Portugal Stats Perform Tempo inteiro

    Overview   Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting. Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams,...

  • Technical Success Manager

    2 semanas atrás

    Aveiro, Portugal Stats Perform Tempo inteiro

    Overview   Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting. Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams,...

  • Norwegian Technical Support

    3 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life?Then we have the job for you!We are looking for technical support candidates who want to start working and living in Greece.You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots.Want to start this next adventure?Check out this position!We are looking...

  • Norwegian Technical Support

    2 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position! We are...

  • Norwegian Technical Support

    2 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life?Then we have the job for you!We are looking for technical support candidates who want to start working and living in Greece.You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots.Want to start this next adventure?Check out this position!We are looking...

  • Norwegian Technical Support

    2 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position!We are looking...

  • Norwegian Technical Support

    2 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position! We are...

  • Norwegian Technical Support

    Há 3 dias

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position! We are...

  • Norwegian Technical Support

    Há 1 mês

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this position!We are...

  • Norwegian Technical Support

    1 semana atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this position!We are...

  • Delivery Manager

    3 semanas atrás

    Aveiro, Portugal Grabjobs Portugal Tempo inteiro

    Human Resources | Talent Recruiter | Talent & Human Developer | Talent Sourcer | Talent Acquisition Want to join an international learning company, committed to supporting you in your professional development and in your personal projects? A human-centric company that is all about technology, aligning with the state-of-the-art methodology that makes us...

  • French Speaker Customer Support Agent

    6 minutos atrás

    Aveiro, Portugal Cross Border Talents Tempo inteiro

    French Speaker Customer Support Agent Location: Aveiro, PortugalPosition Type: Full-time, On-siteContract: Temporary (with potential for extension) or Permanent Are you fluent in French and passionate about delivering exceptional customer service? If youre looking for an exciting opportunity in a picturesque coastal city, this role in Aveiro could be perfect...