Partner Technical Consulting Manager
2 semanas atrás
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Customer Presales & Retention, Microsoft Advertising Services, Partner Enablement, Store Sales & Support (CAPS) is a support business unit with a portfolio of different proactive and reactive support and service teams. Our services support a breadth of scenarios that include helping customers buy online at the Microsoft Store, helping Small and Medium Business (SMB) customers advertise to millions of consumers on Bing, helping support partners grow their businesses, and helping acquire and retain SMB customers.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
The Microsoft Partner Enablement team inside of Customer Service & Support is focused specifically on helping Partners build and grow their cloud practices faster. As a part of this group, the Technical Presales & Deployment team consists of Partner Technical Consultants who specialize in helping Partners build their technical capabilities faster to accelerate sales, deployment & app development.
This role specifically will be on point to drive excellence in the delivery of technical consultations (one-to-one technical presales, development and deployment guidance with screen-sharing).
Partner Technical Consultants must continually grow their skills and learn the latest around Microsoft’s cloud services; therefore, this role must have experience and passion around growing the skills of their teams while fostering a culture of continuous learning and growth.
A significant portion of this role will also require collaboration with a global network of managers who lead similar functions in the same and other regions. A strong track record of cross-team collaboration in a global environment is a must.
This role will be based in Lisbon (Portugal), Bucharest(Romania) or Cairo(Egypt). This delivery service is part of the overall CSS Partner Enablement organization. This diverse, global organization is distributed throughout the globe across multiple countries, time zones and locations.
**Responsibilities**:
- Attract, Develop & Retain Talent: Build and grow effective, inclusive teams including hiring, retention, morale, performance management and employee development.
- Optimize Business Results: Contribute to Partner Enablement by delivering on operational, financial and impact results
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