Technical Consulting Engineer
Há 4 dias
.The Technical Consulting Engineer position offers a hybrid work setup.Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to Cisco customers.You will work with other stakeholders in Cisco – your fellow technical consulting engineers, technical leaders, business units, high touch operations managers, field escalation managers.Meet the TeamYou will work primarily within the Cisco wireless technology area.
You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available networking domains.We offer free/unlimited access to any of Cisco's hardware and software products from across the entire Cisco portfolio.
As part of solving issues for customers and reproducing customer environments you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs that span across several locations worldwide where you can find any device, model or even module.
If you enjoy configuration and setting up network devices, this is the job for youYour ImpactActively assists other Technical Consulting Engineers and Global Delivery Partners in problem resolution.
Interacts effectively with Engineering to solve complex problems.Submits effective escalations with Engineering teams.Recognizes and submits bugs with required related information.
Acts on pervasive bugs and issues within technology domain.Provides escalation support, and lab setup expertise.
Builds shared and reusable lab setups.Produces and shares intellectual capital (including documentation and training) in the most productive manner for internal audiences, Global Delivery Partners and customers for global use.Actively mentors and develops new hires, including Global Delivery Partners.Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions.
Contributes to the development of digital intellectual capital (e.G.
scripts, digital signatures).Minimum QualificationsTypically requires BS in a technical field (CS/EE preferred) or equivalent plus 3-6 years related experience.Has working knowledge of software programmability, automation, orchestration and/or virtualization to participate in hackathons and coordinated group efforts.Aspire to develop a solid understanding of modern enterprise networks and wireless technology.Preferred QualificationsKnowledge and experience with Cisco wireless products.Hold a current valid industry recognizable accreditation (CCNP, CCIE).Knowledge of programming language (preferably Python).Excellent written and verbal communication, interpersonal and presentation skills.
Developing ability to function effectively in ambiguous circumstances.
Shares information and communicates clearly with site and/or regional team members to improve team effectiveness
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